Job Title: Work From Home - Customer Service Travel Assistant
Company: Escape Ensemble Consulting
Location: Remote
About Us: Escape Ensemble Consulting is a leading travel agency committed to delivering exceptional service and unforgettable travel experiences for our clients. From luxury getaways to adventurous expeditions, we specialize in crafting customized travel itineraries tailored to the unique preferences of each traveler. Our team is dedicated to providing personalized support and ensuring every journey is seamless and memorable.
Job Description: Escape Ensemble Consulting is seeking a passionate and customer-focused individual to join our team as a Work From Home - Customer Service Travel Assistant . In this role, you will be responsible for providing outstanding customer service and support to our clients throughout their travel journey.
Responsibilities:
Client Interaction: Engage with clients via phone, email, and live chat to assist with inquiries, provide travel recommendations, and address any concerns or issues promptly and professionally.
Booking Assistance: Assist clients with booking travel arrangements, including flights, accommodations, transportation, and excursions, ensuring accuracy and adherence to their preferences.
Travel Support: Provide ongoing support to clients before, during, and after their trips, offering assistance with itinerary changes, travel documentation, and resolving any unforeseen issues or emergencies.
Problem Resolution: Proactively identify and resolve client issues or complaints, demonstrating empathy and understanding while finding satisfactory resolutions to ensure a positive customer experience.
Communication Liaison: Serve as a liaison between clients and other departments within the company, facilitating communication and collaboration to address client needs effectively.
Feedback Collection: Gather feedback from clients about their travel experiences, soliciting suggestions for improvement and identifying areas where our services can be enhanced to better meet their needs.
Documentation and Reporting: Maintain accurate records of client interactions, bookings, and resolutions in our customer relationship management (CRM) system. Generate reports as needed to track customer service metrics and trends.
Benefits:
Qualifications:
If you are enthusiastic about travel and dedicated to delivering exceptional customer service, we invite you to join our team at Escape Ensemble Consulting as a Work From Home - Customer Service Travel Assistant . Apply now to embark on a rewarding career in the travel industry!
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