Flight Coordinator
Job Summary
Acquire flight contracts and reservations for groups and individuals by working with airline vendors,
while adhering to necessary budgets.
Essential Functions
1. Acquire flight contracts and reservations as well as ticketing for customers by following
company procedures, guidelines, and standards to provide best in class customer service.
2. Complete customer requests for departure cities and any special requests such as seating,
upgrades, dietary or allergy limitations, and airport assistance.
3. Effectively communicate with supervisor and account managers on a consistent basis about
flight reservations and deadlines; maintaining a chain of communication to best serve
customers.
4. Performs other related duties as assigned.
5. Work as a team with other departments as needed.
Required Skills/Abilities
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite (Access, Word, Excel).
• Excellent organizational skills and attention to detail.
Education and Experience
• Highschool Diploma/GED required.
• Two years of experience in a travel industry role preferred.
• GDS experience preferred.
Position Type/Expected Hours of Work
This is a full-time, hourly position.
Physical Requirements
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
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