Job Description

Director, Access Operations

Reports to: Vice President, Patient Access Services

The Director, System Access & Operations provides strategic leadership for access center operations, overseeing referral management, scheduling, and benefits verification to enhance patient access, growth, and retention. This role collaborates with internal partners and stakeholders to drive operational efficiency, process improvements, and innovation in patient access services.

Key Responsibilities

Operational Leadership

• Develop and implement short- and long-term goals for Access Services, translating VP directives into actionable plans.
• Lead strategic and high-impact projects to improve efficiency and service delivery.
• Leverage digital solutions, including AI and automation, to optimize workflows and reduce costs.
• Analyze patient access data to identify trends, resolve bottlenecks, and enhance processes.
• Establish and refine policies to improve scheduling and referral processes for a seamless patient and provider experience.
• Collaborate with cross-functional teams to enhance access, efficiency, and service coordination.

Team Management & Development

• Provide leadership and direction to department managers and supervisors, ensuring operational excellence.
• Oversee hiring, training, performance evaluations, and, when necessary, disciplinary actions.
• Foster a culture of accountability, innovation, and continuous improvement.

Stakeholder Engagement & Communication

• Serve as a liaison between Access Operations and key departments, including BHS, BMG, Patient Account Services, Medical Records, and IT.
• Maintain excellent communication and collaboration with patients, physicians, and internal teams.
• Stay current with industry trends and best practices in healthcare management and patient access.

Financial & Quality Management

• Develop and manage departmental budgets to achieve financial targets.
• Identify cost-saving opportunities and implement efficiency measures.
• Ensure compliance with safety, quality, and regulatory standards to maintain high levels of patient care and service.

Leadership Competencies

• Drives Results – Achieves goals and overcomes challenges effectively.
• Customer Focus – Builds strong relationships and delivers patient-centered solutions.
• Instills Trust – Acts with honesty, integrity, and authenticity.
• Collaborates – Works cross-functionally to achieve shared objectives.
• Communicates Effectively – Adapts messaging for diverse audiences.

Qualifications

Education & Experience:

• Master’s degree in healthcare administration, public health, or a related field (preferred).
• 5–7 years of healthcare administration experience, with a focus on access operations.
• Experience in project management, performance improvement, and multi-sector collaboration .

Knowledge & Skills:

• Strong understanding of health information management, DRGs, utilization review, and regulatory requirements .
• Proven ability to lead and develop teams while driving operational excellence.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong knowledge of third-party payers, healthcare collections, and regulatory environments.

Work Conditions & Physical Demands

• Primarily office-based with extended periods of sitting.
• Occasional lifting of light materials (e.g., medical records).
• Requires physical stamina to perform essential job functions.

Job Tags

Similar Jobs