Job Description

Galloway Consolidated Holdings, Inc., the parent company of Bema, Inc, Elite Extrusion Technology, Bema Digital Innovations and GCH Employee Leasing, Inc, is seeking an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization.

The Customer Service Representative (CSR) is responsible for assisting customers with inquiries, processing orders, resolving complaints, and providing information about products and services. The CSR ensures a positive customer experience by providing timely, accurate, and professional assistance.

Responsibilities include, but not limited to :

• Process customer orders, returns, or exchanges accurately.

• Respond to customer inquiries via phone, email, chat, or in-person.

• Handle billing inquiries and process payments, as required.

• Work with warehouse and prepress personnel for order accuracy and timely shipment.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Manage backorder/out of stock items.

• Follow up on order status with customer.

• Track orders and packaging slips.

• Prepare bill of ladings, warehouse shipment labels and billings each day.

• Work with transportation companies to provide customer pickup and delivery dates.

• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner.

• Maintain a high level of product knowledge and stay updated on industry changes.

Education and Experience:

• MUST have at least 2 years of customer service experience in a manufacturing environment.

• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS.

• MUST be proficient in Microsoft Word, Excel, and Outlook.

• MUST have excellent communication skills and phone skills.

• MUST be highly organized.

• Experience processing digitally printed label, cartons or flexible packaging - A PLUS.

• Direct experience supporting customers that purchase pouches, laminated films, and extruded films - A PLUS.

Required Qualifications:

• Able to take initiative and identify areas to streamline processes and implement improvements.

• Mathematical skills are necessary for validation of estimates and billing.

• Self-starter, ability to work independently.

• Able to work well, have a strict attention to detail and be able to work accurately under pressure.

• Ability to multi-task successfully.

• Strong problem-solving talents.

• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.

Starting salary is estimated at $50,000/yr - $65,000/yr. and is based on, among other things, a candidate’s experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, paid vacation, 401K match and comprehensive health and life insurance options.

Equal Opportunity Employer

Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!

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