Job Description

Looking to hire a Customer Service Representative for one of my potential clients in Phoenix, AZ .

"Local Candidates Only"

This position is largely remote but works in-office as business needs dictate to process inbound mail and other paperwork.

Job Details:

Job Title- Customer Service Representative

Location- Phoenix, AZ 85007 (HYBRID)

Duration- 12 months

Pay range- $20/hr

Shift Hours- Monday - Friday (8 AM - 5 PM)

Responsibilities:

• Answer inbound calls from new and existing businesses with questions about licensing, status of applications or account update request(s), missing returns, outstanding liabilities and other general inquiries.
• Reviewing and processing license applications, and documenting resolution as appropriate.
• Reviewing and processing business account update request forms, and documenting resolution as appropriate.
• Responding to customer email inquiries and performing light to medium research to provide a resolution in writing or via callback to customer.
• Reviewing customer inquiries forwarded by other departments for follow-up, and performing light to medium research to provide a resolution in writing or via callback to customer.
• Consulting with team lead and/or supervisor for guidance with complex inquiries where written procedure/standard work is unclear.

Skills and Qualifications:

• Beginner to intermediate knowledge of Google Suite applications such as Gmail, Docs, Sheets and Slides
• Beginner to intermediate knowledge of Microsoft Office applications such as Word and Excel
• Strong organization and time management skills
• Effective time management skills
• High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
• Minimum of one year related experience
• Call center experience a plus

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