Wholesale Customer Service Representative Job at Karen Kane, Los Angeles, CA

aEljamN5anRxTmt2bTkrb284TkpLaDlnZEE9PQ==
  • Karen Kane
  • Los Angeles, CA

Job Description

As a Wholesale Women's Apparel Customer Service Representative, you will be the primary point of contact for our retail clients, providing outstanding support and assisting with order inquiries, product information, and more. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers succeed.

Key Responsibilities:

  • Process and manage customer orders, ensuring accuracy and timely fulfillment.
  • Manage return approvals and processing.
  • Manage major department store orders; shave inventory, edit & revise orders as needed.
  • Assist clients with product inquiries, including availability, sizing, and style details.
  • Troubleshoot and resolve customer complaints or concerns, aiming for quick and effective solutions.
  • Provide product recommendations and advice based on customer needs and trends.
  • Coordinate with warehouse and shipping teams to ensure on-time delivery and handle shipping-related issues.
  • Maintain accurate records of customer interactions, orders, and feedback in our CRM system.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Collaborate with the sales team to identify and capitalize on upselling or cross-selling opportunities.
  • Stay up-to-date on our product offerings, industry trends, and competitors to best assist customers.

Qualifications:

  • Previous experience in customer service, preferably in the wholesale or retail apparel industry.
  • Strong verbal and written communication skills, with a professional and friendly demeanor.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multi-task and manage multiple customer accounts simultaneously.
  • Proficiency with Microsoft Office Suite and CRM software (experience with [CRM name, e.g., Salesforce, HubSpot] is a plus).
  • Ability to thrive in a fast-paced environment while maintaining a positive attitude.
  • Knowledge of fashion trends and apparel-related terminology is a plus.
  • High school diploma or equivalent; college degree preferred.

Job Tags

Similar Jobs

ABM Industries

Tandem Parking Attendant Job at ABM Industries

**Overview**The Parking Attendant is responsible for transactions with parking customers.Pay:17.53/HRThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location... 

HBS

Computer Aided Design Operator Job at HBS

 ...expert personnel from the very top levels of the television industry to complement the experienced staff who have honed their skills over previous FIFA World Cups. Why we open this position? This role focuses on developing CAD/Revit designs for TV production and... 

Confidential

Restaurant And Bar Manager Job at Confidential

 ...A trendy Wine Bar and Restaurant located in downtown Brookly is seeking a Wine and Restaurant Manager to oversee the day-to-day operations of the establish. Responsibilities include managing the waitstaff, servers and back of the house staff, ensuring high level customer... 

Nurtur Aveda Institutes

Admissions Counselor Job at Nurtur Aveda Institutes

 ...position must exhibit certain educational and experiential requirements, including: High school diploma or GED equivalent; bachelors degree preferred. Prior work experience in a general business or sales role preferred. Exhibit self-direction, initiative, resourcefulness... 

GRAND BK CORP

Logistics Transportation Manager Job at GRAND BK CORP

 ...Join our Team as a Logistics Transportation Manager Location: Carlstadt, NJ Employment Type: Full Time Department: Logistics...  ...special: Competitive Pay Comprehensive Benefits Medical, Dental, and Vision insurance options Company-Provided Life...