Job Title: Virtual Hotel Reservationist
Location: Remote
Responsibilities:
Hotel Booking: Coordinate hotel reservations for clients and team members, sourcing suitable accommodations based on preferences, budget, and location.
Communication: Serve as the main point of contact for hotel booking inquiries, maintaining clear and timely communication with clients, hotel representatives, and internal team members.
Research: Conduct research on available hotels, rates, and amenities, providing recommendations and options to clients based on their specific needs and preferences.
Reservation Management: Make hotel reservations, manage booking confirmations, and handle any modifications or cancellations as needed to ensure smooth and hassle-free stays.
Budget Management: Monitor hotel budgets and expenses, negotiating deals and discounts with hotel partners to optimize costs while meeting client expectations.
Documentation: Prepare and organize hotel documentation, including booking confirmations, reservation details, and payment information, ensuring accuracy and completeness.
Problem Solving: Proactively identify and resolve hotel-related issues or challenges, such as overbookings or room discrepancies, to ensure client satisfaction and loyalty.
Client Support: Provide excellent customer service to clients by addressing hotel inquiries, providing updates, and offering assistance throughout the booking process and during their stay.
Ad Hoc Tasks: Assist with additional hotel-related tasks and projects as assigned by management to support the overall success of travel planning operations.
Benefits:
Remote Work: Enjoy the flexibility of working from home, with the ability to manage hotel bookings while maintaining a healthy work-life balance.
Professional Development: Grow your skills and expertise in hotel booking and travel coordination through ongoing learning opportunities and exposure to diverse hotel partners and destinations.
Team Environment: Join a supportive and collaborative team culture where your contributions are valued, and you have the opportunity to make a meaningful impact on travel planning operations.
Competitive Compensation: Receive a competitive salary commensurate with your experience and skills, ensuring that your hard work is recognized and rewarded.
Qualifications:
Excellent Organization Skills: Ability to manage multiple hotel bookings and tasks efficiently, with strong attention to detail and accuracy.
Strong Communication Skills: Clear and professional written and verbal communication skills, with the ability to effectively convey information to clients, hotel representatives, and stakeholders.
Tech-Savvy: Proficiency with hotel booking platforms, communication software, and Microsoft Office suite, with the ability to adapt to new technologies as needed.
Customer Service Orientation: Strong customer service skills with a focus on client satisfaction, ensuring a positive experience throughout the hotel booking process and during their stay.
Problem-Solving Abilities: Proactive approach to identifying and resolving hotel-related issues, with the ability to think quickly and find creative solutions to problems as they arise.
Team Player: Ability to work collaboratively with a diverse team in a remote environment, supporting colleagues and contributing to the overall success of travel planning operations.
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