University Web and User Experience Designer Job at San José State University, San Jose, CA

  • San José State University
  • San Jose, CA

Job Description

Job no: 530906
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

The University Web and User Experience Designer works under the general direction of the Assistant Director of Web Development and receives art direction from the Senior Director of Creative Strategy in partnership with Director of Digital Marketing and Communications. This position is a key member of the communications team responsible for the visual design of the website. The incumbent continually develops and designs the look and feel driving the San José State University web presence; integrates user experience design best practices; and contributes to content strategy. The position is responsible for the design and maintenance methods, production and visual development of the homepage and news pages, top-level pages within the site map, all pages and sites managed by University Communications and Marketing and enterprise-wide web. The incumbent also provides consultation, assistance and web development/design support to other university departments as appropriate.

Key Responsibilities

  • Support the core SJSU website with continually updated graphics, multimedia and visual user-interface improvements.
  • Support the visual development of communications outlets including the university’s social media pages, SJSU NewsCenter, Washington Square digital magazine, and various university webpages per key initiatives/projects.
  • Design web interfaces and collaborates with the communications team and other stakeholders on the development of interface pattern libraries.
  • Apply universal design principles ensuring accessibility of digital content and applications.
  • Contribute to web project planning, strategy and documentation.
  • Collaborate with developers on components requiring development, scripting and programming.
  • Collaborate with technical and creative contributors to coordinate changes to SJSU’s interface design patterns and templates.
  • Create web and interface concept sketches, flows, wireframes, mockups, and prototypes to support the design process.
  • Conduct user research using formal and informal methods, interpret user needs, gather requirements by consulting stakeholders, analyze web analytics, and assess current interfaces.
  • Align content strategy initiatives with user experience project plans.
  • Work closely with the digital and creative team on content sourcing, requirements, taxonomies, and metadata.

Knowledge, Skills & Abilities

  • Knowledge of content management systems, WordPress templates and email marketing tools
  • Knowledge of universal design principles and web accessibility standards
  • Knowledge of HTML, CSS and CMS systems
  • Strong graphic design skills and artistic ability to translate communication needs into design
  • Knowledge of interface, photo and graphic design software
  • Comprehensive knowledge of visual design principles as applied to online media
  • Ability to maintain effective working relationships with writers, photographers, and programmers, as well as with colleagues of all technical abilities from none to robust
  • Ability to communicate with constituents in a professional and respectful manner
  • Ability to understand university level curriculum concepts and convey them graphically
  • Knowledge of experience designing and crafting user experiences that are responsive
  • Ability to sketch or prototype interactions and design concepts
  • Knowledge of user research techniques and usability testing
  • Knowledge of combining key research findings to create personas, use cases, and user journeys
  • Knowledge of web analytics software

Required Qualifications

  • Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
  • Three years of experience supporting information systems and technology

Preferred Qualifications

  • Experience with interface, photo and graphic design software
  • Experience wireframing and prototyping interactions and design concepts
  • Experience with HTML/CSS and WordPress


Classification: Information Technology Consultant - Career
Anticipated Hiring Range: $6,167/month - $7,000/month
CSU Salary Range: $4,678/month - $11,547/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 12, 2023 through September 25, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


Advertised: September 12, 2023 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled

Job Tags

Full time, Immediate start,

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