Job Description

Job Description:

• Key Responsibilities

• Assuring continuity of the customer’s operations, being part of an on-call 24/7 rotation, to deal with customer emergency issues at any time
• Leading the analysis and resolution of technical issues arising with Media Processing Support Contract related solutions
• Taking ownership of all technical issues and driving them to resolution and regularly and clearly communicating to all stakeholders
• Troubleshooting system integration, compatibility, product level and customer ecosystem faults
• Planning and implementing upgrade and expansion procedures.
• Monitoring the deployed system as necessary
• Answering questions from customers and prospective customers about the features and capabilities of the TV & Media products
• Developing customer facing documentation as needed
• Advising and support the QA testing for:
• Test new releases and workarounds for code fixes and regression bugs before deploying on a customer Production environment
• Use the customer specific test environment and provide corrective feedback to the Product Development Unit (PDU)
• Advise the PDU on customer specific test cases that could further enhance the PDU test bed and cycles
• Communicating customer requirements to our product and engineering staff

• Qualifications and Experience

• A recognized University Degree, or equivalent experience, in Broadcast / Software / Systems / Communications / Electronics Engineering
• At least 2-3 years of experience with Linux OS (Command line) - Mandatory
• Strong knowledge of Video Compression Systems, Codecs and transmission protocols: SMPTE-2022, RTP, SRT/Zixi, HLS, DASH, Smooth Streaming, MPEG-2, H264, HEVC, J2K etc.
• Strong knowledge of Audio Compression: Dolby AC3, Dolby Digital Plus, AAC, Dolby Atmos, Dolby Vision. Ad-Insertion: SCTE35, POIS, ESNI/ESAM.
• Networking – Solid understanding of network fundamentals (TCP/IP, Ethernet, L2/L3 routing, switches, Wireshark/ tcpdump) and any network diagnostics skills (hands on)
• Very familiar with video over IP networks: switching and routing protocols, Multicast/unicast, VLANs.
• Understanding of traffic and protocols for video delivery and troubleshooting communications.
• Knowledge of IPTV/OTT middleware, and client operation is an advantage
• Knowledge of Cloud environments & Deployments, Operation and Administration (GCP or/and Azure or/and AWS, etc…) and micro-Services orchestrated or non-orchestrated solutions (DevOps, micro-Services Orchestration, virtual Machine, K8S, Docker)
• Experience in deep-dive MPEG Transport Stream analysis to solve sophisticated problems.
• Strong demonstrable reasoning skills and able to collate and investigate data from various sources
• Knowledge in Grafana, Kibana and Prometheus is an advantage
• Scripting experience capabilities (Shell, Python, Perl, etc...) is an advantage
• Knowledge of CDN & Origin Servers for ABR video delivery is a plus.
• Proven ability to troubleshoot and identify the root cause of issues.
• Experience in a high profile 24/7 production environment.

The expected salary range for this position is between $80 K - $100K annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.

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