Job Description

About the job:

The Supervisor is responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the store. The Supervisor will work in accordance with legal requirements and Edikted standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to our Assistant store Manager and Store Manager and has the following direct reports: dotted line to Sales Associates.

Your Day to Day:

• Together with the store management team, ensure store operations, Edikted standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
• Ensure Customer Service standards are always delivered through active coaching and leading by example
• Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet Edikted standards and initiate actions accordingly with the store management team
• Perform all store routines, including the opening and closing of the store, following all Company practices and procedures
• Ensure that the Shipment is processed and follow up to ensure the execution according to guidelines
• Actively prevent loss and ensure the store follows appropriate safety and security guidelines
• Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly
• Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings
• Work with timekeeping and scheduling system as part of opening/closing routines
• May be asked to train other supervisors as well as complete projects on an as needed basis for their development
• Ensure that all employee issues are immediately brought to the attention of management team
• Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
• Assist the management team with the training and developing of Sales Associates on the operational side of the business by following up on clear goals and providing timely feedback
• Ensure health & safety, legal, and security issues are being handled to Edikted standards and local laws, securing the employee and customer safety at all times
• Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

Qualifications

Who You Are

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Open availability including evenings and weekends
• 1-2+ years of transferable experience welcome
• Basic computer skills such as browser navigation, software interaction, and data entry are needed
• May be required to travel to support other stores and for training

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