Job Description

Starter & Caddie Master

Reports to: Golf Operations Manager

Rate of Pay: $25/hr

The Starter & Caddie Master will serve as the main point of contact for golfers at the start of their round and oversee the caddie program to ensure a seamless enjoyable experience for members and guests. This role combines the responsibilities of coordinating tee times managing the flow of play and supervising the caddie team to maintain a high standard of service on the course.

1. Tee Time Management:

• Greet and check in golfers at the 1st tee.
• Organize and coordinate tee times to ensure efficient course flow.
• Communicate any delays or changes to scheduled tee times to the Golf Shop and Player Service.
• Provide players with course information local rules pace of play expectations and other guidelines.

1. Course Management:

• Monitor pace of play and ensure adherence to golf course rules.
• Assist in resolving any oncourse disputes or issues.
• Keep an updated record of tee times walkons and cancellations and communicate any changes to the Golf Shop.

1. Caddie Program Oversight:

• Assist in recruitment training and scheduling of caddies.
• Coordinate caddie availability and shift acceptance rate.
• Assign caddies to golfers based on availability player needs and caddie skill level.
• Manage and track caddie performance and feedback.
• Ensure all caddies greet their guests in a timely manner.
• Develop and maintain a positive and professional relationship with the caddie team.

1. Customer Service:

• Provide excellent customer service to members guests and FGDM colleagues.
• Address any special requests complaints or concerns in a timely and professional manner.
• Promote a welcoming atmosphere for all players.

1. Communication and Coordination:

• Liaise with the golf shop grounds crew and other departments to coordinate smooth operations.
• Keep accurate records of daily operations caddie assignments and member preferences.

1. Safety and Maintenance:

• Ensure that all golfers and caddies adhere to safety standards.
• Perform light maintenance duties such as checking the tee area and ensuring it is clean and properly equipped.

Expectations:

• Maintain a friendly and professional demeanor at all times.
• Exhibit strong leadership and organizational skills.
• Ensure a high standard of service for all members and guests.
• Demonstrate excellent communication skills with FGDM colleagues and guests.
• Be proactive in resolving any issues that arise.
• Foster a positive work environment for caddies and other FGDM colleagues.

Qualifications :

Qualifications:

• Prior experience as a Starter Caddie Master or in a related golf course management/supervisor role.
• Strong knowledge of golf etiquette rules and course management.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple tasks effectively and efficiently.
• Strong leadership and team management skills.
• Proficient in using computer software and other golf management systems.
• Ability to work flexible hours including weekends and holidays.
• High school diploma or equivalent; further education or relevant certifications are a plus.

Physical Demands:

• Standing and Walking: Must be able to stand and walk for extended periods often up to 8 hours per day on various terrain including grass sand and uneven surfaces.
• Lifting and Carrying: Regularly required to lift and carry up to 30 pounds such as golf bags caddie equipment or other materials.
• Bending and Stooping: Frequent bending stooping and kneeling to assist with equipment set up tee markers or maintain the 1st tee area.
• Outdoor Conditions: Ability to work in various weather conditions including heat cold rain and wind while maintaining a professional and courteous demeanor.
• Visual and Auditory Demands: Must have good vision and hearing to monitor golfers caddies and course activity as well as to communicate effectively.
• Manual Dexterity: Ability to handle small tools golfrelated equipment and perform light maintenance tasks as needed.

Remote Work :

No

Employment Type :

Fulltime

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