Job Description

About the job

Hexaware is looking for …….

Role: ServiceNow Director

Experience: 15+ years

Work Mode: Remote

Job Description:

Responsibilities:

• Practical experience in overseeing customer outcomes, understanding customer’s needs & challenges.
• Work with teams to improve product adoption and increase footprint.
• Develop strategies and guide customers to obtain maximum value from their ServiceNow investment & License usage.
• Provide technical consultation on critical issues, answering platform related questions, improvement opportunities.
• Facilitate ServiceNow roadmap on upcoming future releases to client CxO level.
• Appraise latest ServiceNow Modules & Features, provide details around what’s coming up and relevant based on the existing/new SKUs for the customer.
• Comfortable in doing regular customer leadership connect from a Strategy perspective.
• Evaluate and provide design insights to Architecture team as needed.
• Assist customers in Product Capability mapping and maturity assessment.
• Acts as the escalation point for Customer leadership for any issues and help in resolving them
• 5+ years of relevant experience in the role of Customer Success Advocate in ServiceNow domain preferably in Professional Services
• Certified Master Architect (CMA) preferred.
• ServiceNow Pre Sales accreditations for multiple products
• Good knowledge of ITIL Framework
• Well versed with SAFe Agile practices.
• Hands on experience in ServiceNow reporting and Performance Analytics capabilities

About Hexaware:

Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000+ employees, and thoroughly lives the company’s philosophy of “customer success, first and always”. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.

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Why us?

At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.

Our purpose at Hexaware is “Creating smiles through great people and technology.”

With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

Our Value Proposition:

“At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

Privacy Statement:

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