Job Description

TITLE: ServiceNow Administrator

LOCATION: Houston, Texas (on-site)

TYPE: Direct Hire

SALARY: $100,000 - $130,000

SUMMARY:

The ServiceNow Administrator will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.

DUTIES:

• Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
• Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
• Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
• Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
• Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
• Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize QA and security first in all implementations.
• Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.

REQUIREMENTS:

• 8+ years of experience delivering IT solutions to business initiatives.
• 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
• 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
• Expertise in Platform Management leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
• Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
• Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
• Experience in Workflow Engineering leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
• Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
• Experience delivering solutions utilizing Agile methodologies.
• Current ServiceNow CSA Certification Required
• IT Service Management Preferred
• Certified Application Developer Preferred

EDUCATION:

• Bachelor's Degree in Information Technology or related field

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