Job Description

Service Scheduler
Direct Hire
Rossville, IN

About Us:
Acculevel is seeking a highly organized and customer-focused Service Scheduler to join our growing team. As a Service Scheduler, you will be the primary point of contact for our customers, responsible for scheduling service appointments for our skilled technicians. You will play a vital role in ensuring customer satisfaction and the smooth operation of our service department.

Responsibilities:
• Answer incoming calls and emails from customers requesting service appointments.
• Proactively reach out to customers to schedule or confirm appointments.
• Efficiently schedule appointments based on technician availability, customer needs, and service area.
• Optimize technician schedules to maximize efficiency and minimize travel time.
• Maintain accurate and up-to-date records of appointments, customer information, and service history in our scheduling system.
• Confirm appointments with customers and provide necessary information, such as appointment time, technician details, and estimated arrival window.
• Handle customer inquiries, resolve scheduling conflicts, and address any concerns with professionalism and empathy.
• Communicate effectively with technicians, providing them with necessary information about scheduled appointments
• Follow up with customers after service appointments to ensure satisfaction and address any feedback.
• Collaborate with other departments, such as sales and parts, to ensure seamless service delivery.
• Identify and escalate any complex or unusual scheduling issues to the appropriate supervisor.
• Contribute to process improvements and suggest ways to enhance the customer experience.
• Perform other related duties as assigned.

Qualifications:
• High school diploma or equivalent required; some college preferred.
• Proven experience in customer service, scheduling, or a related field.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment. • Proficiency in using scheduling software and CRM systems (experience with [mention specific software if applicable] is a plus).
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Positive attitude and a commitment to providing exceptional customer service.
• Ability to remain calm and professional under pressure.

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