Service Desk Manager Job at NTT DATA, Inc., Indiana

all3a2NpN25xOThya3Q2b3FNOUtLeGRqZGc9PQ==
  • NTT DATA, Inc.
  • Indiana

Job Description

Req ID: 291769

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Manager to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

  • 8+ years of experience in client-facing stakeholder management roles
  • Works with client Service Desk to design and implement support mechanisms (i.e. setup in ServiceNow) specific to this effort
  • Responsible for incident management for specific shift (i.e. USA, Europe, Asia) based on location
  • Monitors ServiceNow and/or Email inbox or other defined channels for stakeholder inquiries
  • Empathizes and sympathizes with impacted stakeholders to efficiently solve user error issues and/or route technical issues to the correct support network

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com .

Job Tags

Shift work,

Similar Jobs

Zadok Jewelers

Receptionist Job at Zadok Jewelers

 ...Receptionist at Zadok Jewelers in Austin, Texas Job Summary: We are seeking a highly responsible, trustworthy, and ethical individual to join our team as a Receptionist. In this role, you will be entrusted with confidential information and are expected to maintain... 

OSI Engineering

Entry-Level Fitness Device Tester (User Cases & Findings) Job at OSI Engineering

 ...Entry-Level Fitness Device Tester (User Cases & Findings) Responsibilities You will test prototype and existing devices out in the field. Participate to identify and report any device with User Case and User Finds while walking through various places in New York... 

Suburban Carting Co- SCC

Diesel Truck Mechanic Job at Suburban Carting Co- SCC

 ...Suburban Carting, a premier waste management company in the area, is searching for a Waste & Recycling Equipment Mechanic for our shop in Briarcliff Manor, NY. As a mechanic, imagine spending your days at a well-known and professional company working with well-maintained... 

Compunnel Inc.

Office Assistant Job at Compunnel Inc.

 ...Role and Responsibilities The role reports to the Administrative Assistant to the Director at State Materials Office (SMO). It supports meeting and event coordination, information management, and communication across SMO, ensuring efficient operations and a well... 

The Cole Team RE/MAX Nautical Realty

Sales Associate Job at The Cole Team RE/MAX Nautical Realty

 ...the new rules? We've got you! Best commission around if you qualify. Call now for a meet and greet, no obligation and strictly confidential. Just won the President's Award for one of the fastest growing RE/MAX in Florida, but please don't mistake that to imply we...