Job Description

Company Description:

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

About The Role

We have an exciting opportunity to join Camlin as a highly skilled Senior Solutions Architect to lead the design and implementation of enterprise solutions within the utility or related industry. The ideal candidate will have extensive experience in delivering commercial off-the-shelf (COTS) or Software-as-a-Service (SaaS) projects, along with expertise in analytics solutions. This role requires strong leadership, analytical thinking, and experience with Agile methodologies to ensure successful project execution.

What You'll Do

• Engage with customers as the primary contact for software delivery programs.
• Plan estimate and lead customer facing projects.
• Prepare and deliver project reports and lessons learned.
• Document and present recommendations for new software features or analytics.
• Participate in delivery management and software solutions continuous improvement processes.
• Present project requirements to software solutions and product management teams for evaluation and inclusion in roadmap planning.
• Prepare standard project documentation and deliverables.
• Monitor support requests for assigned customers and coordinate internal and external support for resolution.
• Review, release and provide version control for documentation and deliverables.
• Validate quality of delivered solution based on customer feedback, data reports and metrics.
• Validate usability of solution based on customer feedback and User Interface performance.
• Liaise with other Camlin departments to obtain any other technical information required to help resolve more complicated problems for customers.
• Communicate regularly with customers by phone and email to update them on support cases.
• Provide live support to customers and internal teams.
• Create work instructions and training documentation to support customers.
• Capture quality issues and raising internal support tickets.
• Preparing trip reports, presentations and reports outlining progress, deliverables, and areas for improvement.

WHAT YOU WILL NEED TO SUCCEED

• Previous experience in customer facing role
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office
• A positive, can-do attitude, keen to learn and develop industry and product knowledge
• Attention to detail
• Effective time and workload management
• Excellent verbal and written communication skills

PREFERRED SKILLS

• Minimum of 5 years experience in utility or related industry
• Minimum of 5 years experience with commercial off the shelf (COTS) or SaaS software project delivery
• Minimum of 5 years experience with analytics projects
• Experience with Agile or Disciplined Agile methodologies
• Experience with Jira or Confluence

Our Values:

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
• We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
• We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
• We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.

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