Job Description

At Arietis Health, we recognize the vital role healthcare revenue cycle plays in maintaining the well-being of individuals and businesses alike. Our commitment is to demystify healthcare billing by empowering individuals and collaborating with premier healthcare organizations to address their executives' most pressing revenue cycle challenges. By doing so, we enable them to shift their focus towards providing exceptional patient care. Grounded in the belief of harnessing the expertise of a highly skilled team and advanced technology, we strive to cultivate a seamless patient billing experience that not only excels in efficiency but also delivers superior results. Join us in achieving our mission. We're actively seeking a remote Senior Director of Client Services to join our fast-growing team. If you're eager to contribute to redefining the landscape of healthcare revenue cycle management and be a part of our collaborative, positive, and human-centric culture, we'd love to hear from you!

About the Position: The Senior Director of Client Services is responsible for developing and managing the client-business relationships on behalf of Arietis Health . You will facilitate communications to ensure client satisfaction and manage startups and projects to exceed client expectations .

What You'll Do : To excel in this role, an individual must satisfactorily perform the duties below; additional duties may be assigned. We are committed to intensive training opportunities and making reasonable accommodations to enable individuals with disabilities to perform the essential functions. Your contribution in this capacity is essential to our shared success.

• Responsible for managing all aspects of the business relationship with the client, maximize relationships by being the main liaison between Arietis Health and the clients.
• Coordinate start-up activities for client facilities. Work closely with assigned resources to coordinate start-up meetings, ensure the startup checklist is completed by appropriate site personnel and distributed to appropriate Arietis Health departments.
• Monitor competition of tasks throughout the start-up process. Identify any special billing needs and procedures unique to the site and ensure appropriate procedures and policies are implemented to address those needs.
• Develop a solid understanding of the processes at each facility. Be ready and able to troubleshoot issues.
• Communicate with client on a regular basis to Arietis Health's state in meeting client's current and future needs.
• Prepare, analyze, and present client deliverables to include revenue cycle/financial status, payor trends, accounts receivable measurements, contract negotiations, process deficiencies, etc.
• Document and route issues, accordingly, monitor and ensure timely feedback and resolution of issues; maintain files for future referencing.
• Review client financials and monitor reimbursement, cash flow, fee schedules and billing effectiveness.
• Monitor all metrics including but not limited to log reconciliation, information request volumes, average days outstanding, variance in payor mix, etc.
• Analyze trends and troubleshoot delays in reimbursement, cash flow, fee schedules, and billing effectiveness.
• Monitor all metrics but not limited to log reconciliation, information request volumes, average days outstanding, variance in payor mix etc.
• Analyze trends and troubleshoot delays in reimbursement, denials by payers, the appeal process for denied claims, and any facility related issues that may affect billing.
• Identify opportunities for revenue cycle improvements and collaborate with clients to develop and execute improvements.
• Adherence to the Code of Conduct and Corporate Compliance Program

What You'll Bring:

• Bachelor's degree in business or health administration required.
• 8 to 10 years' experience in Practice Management required.
• Proficient in Microsoft Office Suite or related software.
• Experience in working with reports, spreadsheets, and Excel.
• Problem solving abilities.
• Excellent communication and customer relation skills.
• Ability to multi-task.
• Possess strong organizational skills.
• Understand HIPAA (Health Insurance Portability and Accountability) guidelines.
• Strong Language Ability: Read, analyze and interpret complex documents. Respond effectively to sensitive inquiries. Write speeches and articles using innovative techniques. Make persuasive presentations on complex topics to management, public groups and/or boards of directors.
• Strong Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.
• Strong Reasoning Ability: Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Excellent technical writing capability
  • Excellent non-technical writing capability
  • Excellent telephone skills and manner with customers
  • Excellent face-to-face interactions with customers
  • Excellent organizational skills
  • Excellent process development and documentation skills

What We Offer:

A chance to simplify revenue cycle management, together at a high-growth company! Since our founding in 2020, we're already helping millions of patients and thousands of providers each year. We are proud to offer:

• Competitive compensation
• 401K plan with company match
• PTO with 12 additional paid holidays
• Telehealth at no cost to employees
• Health, dental, vision, and prescription drug coverage
• Group life insurance, Optional Life, Critical Illness and more.
• Training, development, and mentorship opportunities

Other:

• Our commitment to fostering a diverse and inclusive workplace is unwavering. All qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
• The job description provided above is not an exhaustive list of duties and standards for the position. Incumbents are encouraged to willingly embrace additional instructions and undertake related duties as assigned by their supervisor.
• As a condition of employment, you are expected to adhere to established compliance program requirements and uphold the employee and internet codes of conduct outlined in the Employee Handbook.
• While all tasks and responsibilities listed are considered essential functions of this position, we recognize that business conditions may require reasonable accommodations for additional tasks and responsibilities.
• The work environment characteristics outlined herein represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling these essential functions.
• The physical requirements outlined herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are dedicated to making reasonable accommodations to enable individuals with disabilities to fulfill these essential functions.

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