Job Description
POSITION SUMMARY: The Sales Supervisor assists the Sales Manager or General Manager with planning, organizing, directing and coordinating the activities of the sales function for an assigned division or business unit to maximize sales volume, driving targeted profitable growth and professionally developing the sales staff. In addition, the Sales Supervisor may manage assigned accounts and perform such functions as prospecting new clients and retaining existing customers.
PRINCIPAL RESPONSIBILITIES:
- Provide sales coaching and training on an individual basis and through regular team meeting to improve sales results and drive targeted profitable growth. Activities may include “ride-along” with sales personnel to provide training and coaching, as well as attending customer meetings.
- Provide assistance to field sales leadership in the implementation and execution of business strategies and marketing plans.
- Supervise a staff of sales professionals and participate in hiring, training, coaching and performance management.
- Supervise sales personnel in the effective implementation of the Company’s pricing initiatives; partners with leadership to ensure that budgeted pricing metrics are being achieved.
- Assist, as necessary, with new customer solicitation, bid preparation and customer retention strategies.
- Meet regularly with sales personnel and management to review sales activity funnel (CRM tool), customer retention and relationship activities, review sales performance compared to goal, production and training needs.
- Ensure the sales professionals’ effective use of the Company’s Contact Relationship Management tool to develop robust information profiles on prospective customers and facilitate acquisition of new customers.
- Maintain accountability for sales goal achievement, including but not limited to respective key metrics and/or budget achievement.
- Proactively contact assigned accounts to identify customer needs, changing requirements or potential issues and resolve accordingly.
- Maintain an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively manage customer base.
- Maintain a thorough knowledge of the Company’s available services, lines of business, pricing structures and sell additional services to existing commercial and industrial clients, including total waste stream management, as appropriate, to grow targeted revenue and contribute to Company goals and objectives.
- Complete all required sales reports in a thorough and timely fashion.
- Assist the Sales Manager in the review Customer Service Agreements for terms and conditions pricing, accuracy, etc.
- Perform other job-related duties, as required.
QUALIFICATIONS:
- Professional presentation; is confident, assertive and displays a high level of self-esteem.
- Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
- Good communication skills; is able to effectively communicate to all levels of management, both internally and externally.
- Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
- Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
- Has the ability to identify the information needed to clarify a situation; seeks information from appropriate sources; has the ability to tackle a problem using a logical, sequential approach and can anticipate the implications of actions.
- Good written and verbal presentation skills.
- Is self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong drive to win; takes appropriate risks.
- Is trustworthy and maintains the highest level of confidentiality at all times.
- Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
- Has a service orientation; is actively looking for ways to help people.
- Ability to foster teamwork and enlist the support and participation of others.
- Demonstrates the ability for innovation and supports organizational change to enhance organizational effectiveness.
- Is responsible for one’s performance and sets clear expectations for the performance of his or her team.
MINIMUM REQUIREMENTS:
- High School diploma or GED.
- Two or more years of progressive experience in a sales role, including experience training, mentoring, coaching, setting standards and/or acting as a resource for others.
- Valid driver’s license.
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