Job Description

Showroom Sales Representative – Tile & Flooring Industry

Location: Katy Texas

Job Type: Full-Time

About us:

Katy Tile & Marble has been a trusted name in the remodeling industry for over 30 years, specializing in high-quality shower and kitchen remodels, flooring materials, and expert installation services. Our vision is to remain the go-to one-stop shop for homeowners and businesses seeking top-tier craftsmanship and exceptional customer service. Despite the rise of large retailers, our commitment to quality, attention to detail, and personalized service have allowed us to thrive and expand. 

Job Summary:

The Inside Sales Representative educates customers on flooring options such as wood, carpet, and laminate, as well as tile for walls, backsplashes, and showers. They also provide guidance on natural stone surfaces, including quartz, granite, and porcelain slabs for countertops. By showcasing products in the showroom, they help customers visualize and plan their kitchen and bathroom remodels, ensuring a seamless and informed selection process.

Primary Responsibilities:

Sales & Customer Interaction:

· Generate sales through showroom interactions, inbound calls, website leads, and proactive proposal follow-ups.

· Educate customers on tile, flooring, and remodeling materials, ensuring they understand product benefits and installation requirements.

· Maintain a strong understanding of company products, services, and industry trends to provide expert recommendations.

· Enhance the company’s reputation by delivering exceptional customer service and expertise.

· Conduct site visits to assess project needs and provide tailored product recommendations.

Project & Order Management:

· Continuously stay up to date on new, discontinued, back orders/supply issues, or out of stock products to ensure appropriate communication with the customer.

· Process and enter customer orders using the company's computerized order processing system, timely, accurately, and efficiently.

· Keep showroom pricing and material displays updated according to vendor pricing catalogs.

Coordination & Compliance:

· Act as a liaison between customers, contractors, and installation crews to ensure seamless project execution.

· Maintain compliance with company standards and protocols in all aspects of sales and project management.

· Uphold Katy Tile and Marble’s mission to provide a high-quality customer experience tailored to each client’s unique needs.

Eligibility Requirements

· 2-5 years of experience in the flooring & interior remodeling industry.

· Functional Skills: Exceptional customer service skills with the ability to provide individualized service. Self-starter who proactively finds solutions to meet our customer needs with an ability to multi-task in handling various methods of customer interaction/needs (in person, phone, other). Good attention to detail and accuracy with processing orders. Good math skills to calculate pricing, discounts, interest, along with the ability to apply concepts of basic algebra. Ability to interpret various written technical instructions and diagrams with several abstract and concrete variables.

· Technology Aptitude/Other: Basic computer skills working within a Microsoft Windows environment with solid data entry skills.

· Language Skills: Good written and excellent verbal communication skills to work with our customers (in person or by telephone) and to communicate with all levels of the organization.

· Ability to drive a company truck to check on jobs in a case by case basis.

Work Schedule

· Monday to Friday 09 am to 05 pm

· Saturday (Rotation Schedule) 09 am to 12 pm *Two weekends of each month

· A half day off during the week to compensate for weekend work.

· Sundays Off

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.

Compensation & Benefits:

· Annual Salary: $70,000 - $80,000 (commensurate with experience).

· Bonus Structure: Performance-based in a case by case and commission for leads generated and closed by candidate.

· 80 hrs. annualized paid vacation (full-time associates)

· 4 paid holidays per year (full-time hourly store associates only)

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