Job Description

Company Description

PropertyRate is a rapidly growing, venture capital backed Valuation Services Provider to the real estate and mortgage services industry, located in Orange, CA. We are currently seeking a Quality Control Analyst to join our team. We are passionate about making the often-complex process of home ownership, financing and appraisal process easier for borrowers, lenders and the professionals who help homeowners close their mortgage loans. We offer associates a supportive, casual, and energetic environment with significant opportunity for personal and professional growth and advancement. We provide associates with a meaningful opportunity to impact the culture while gaining exposure and mentorship from senior team members. This role is ideal for a driven problem solver with a high attention to detail and a strong interest in developing their professional expertise and knowledge as both an individual contributor and supportive team member. 

Compensation and Benefits

  The Quality Control Analyst (“Associate”) will receive a competitive base salary, participation in our quarterly performance bonus plan, health and retirement benefits, and company perks, including frequently catered meals and a great culture. 

• $17.50 to $19.25 per hour depending on experience, location and remote status; 
• Quarterly Bonus of 5 to 10% of base salary (bringing total potential compensation to $18.40 to $21.50 per hour); 
• Participation in company 401(k) plan
• Medical and dental insurance; 
• 10 holidays and 10 days paid time off 

Role Description

  The Associate will be responsible for efficiently and thoroughly reviewing appraisal reports to ensure completeness and compliance with company policies, customer-specific rules and industry standards; clearly communicating any required changes and the underlying reasons for such changes to our independent appraiser partners; accurately categorizing the nature of any errors; and communicating the status and nature of any corrections or changes to an appraisal report. All reviews involve responding to system generated prompts and the manual inspection of standard forms, written property descriptions, property photographs and floor plans. The Associate will also be expected to participate in periodic training (provided and paid for by the company) on mortgage and appraisal related regulations, industry standards and property valuation practices.

Working hours and days will depend on shifts and location (with start times from 7am to 10am) and can vary, depending on the workload, with overtime often required during training or seasonal peaks. 

Depending on location and experience, this position may accommodate a fully remote Associate or a hybrid work schedule with two days per week onsite in our Orange, CA headquarters (schedules and onsite days are consistent from week to week). The company’s primary office is located near the Honda Center, Angels Stadium, public transportation, and a wide array of food, retail and housing options. We also have regional offices in the Seattle, Phoenix/Mesa, Provo and Lexington metro areas.

Key responsibilities include: 

• Following system-generated prompts, written checklists and customer-specific instructions to competently and efficiently review appraisal reports, property inspections and related schedules (“Files”) to ensure that the Files conform with all relevant industry standards, state and federal regulations, and customer or company-specific rules;
• Identifying and accurately communicating the nature of missing information and/or errors in a File to clients, appraisers and team members;
• Efficiently and accurately entering data and written notes regarding a File in our system;
• Identifying when an error in, requested change to or other problem with a File requires input from a manager, operations executive or licensed appraiser to ensure the issue is resolved correctly and in compliance with appraisal and mortgage regulations and policies;
• Professionally communicating how industry standards, state and federal regulations, and order-specific rules may apply to the correct completion of a File;
• Promptly and professionally communicating the status of a File within our review process to clients, appraisers (and other professional services vendors) and team members via our proprietary workflow software, email or phone call.

Qualifications

The Associate should have a strong attention to detail, ability to consistently focus on reading and comparing large data sets for extended periods of time, and a passion for identifying patterns and solving problems. While the primary role of the QC Analyst will be to develop and employ technical knowledge in reviewing Files for compliance with our standards, all PropertyRate Associates are expected to carry on our relentless commitment to customer service. A successful Associate will also enjoy connecting with people, building expertise in new subjects and helping all our stakeholders (who include mortgage lenders, appraisers, borrowers, regulators and team members) achieve their goal of funding mortgage loans in support of home ownership and a stable home financing market. The Associate will be required to communicate mortgage and appraisal specific information in plain English, display patience under pressure, and exhibit insight and problem-solving skills for all client requests. As customer issues may vary widely and can be complex or urgent, a successful Associate will have attention to detail, be able to work independently in a fast-paced environment, make thoughtful decisions independently within set policies, and possess effective time management, prioritization, and multi-tasking skills. 

Qualified applicants should possess: 

• Minimum of High School diploma or equivalent (post-secondary study/degree or industry-specific training strongly preferred);
• Minimum of two years’ experience in either a role in the mortgage services industry (customer service, vendor management or quality control in mortgage lending, title insurance or valuation) or in a quality control role for another services industry; 
• Familiarity with the mortgage, real estate, residential services or other consumer banking industries strongly preferred, but not required (industry specific training will be provided to all new Associates); 
• Excellent phone etiquette and interpersonal/communication skills (written and verbal); 
• Facility with basic computer skills including knowledge of Microsoft Office and/or Google Suite;
• Experience with customer relationship management or document processing and workflow software programs preferred, but not required; 
• Minimum 45 WPM typing speed. 

PropertyRate is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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