Job Description
Quality Control Manager
The Quality Control Manager leads a team of quality assurance technicians and engineers maintaining all Quality Management System (QMS) procedures and work instructions.
The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.
What you’ll be doing:
- Managing Quality Assurance Department and its resources to operate most effectively.
- Leading all departments in the implementation, and auditing of the Quality Management System per company policies.
- Improving the Quality Systems used in the manufacturing plant.
- Assisting Manufacturing and Engineering with processes and manufacturing equipment improvements.
- Ensuring engineering change procedures are followed.
- Providing Customer Service when customer complaints arise.
- Directing Customer contact during audits of the facilities.
- Reviewing customer specifications and coordinating corrective actions for customer complaints.
- Issuing customer complaint report, quarterly and annually
- Presenting the Quality Systems to customers.
- Interacting with Sales and keep informed of customer requirements.
- Improving reliability of new product development processes to ensure quality product delivery to customer.
- Ensuring internal quality controls are implemented and monitored for all operations with a continuous improvement mindset.
- Monitoring supplier compliance to quality standards by directing supplier audits and assisting receiving inspection with resolving quality issues as required.
- Confirming operations employees are effectively trained according to quality system standards.
- Assisting effective launches of new products.
- Supporting production teams in process improvement if needed.
- Preparing the budget and monitoring Quality to budget.
- Review Molding and Assembly finished item specifications.
- Providing support for the collection and organization of quality data and issuance of reports as required and participating various project teams.
- Overseeing the review and generation of documentation as required in the areas of inspection, calibrations, test methods, and product specification.
- Coordinating ISO registration audits and act as Management Representative.
Education/Experience
- Bachelor’s degree in quality, engineering, or other technical discipline.
- Minimum of 5 years’ experience in quality management and quality management system
- Working knowledge of quality tools such as FMEA, SPC, ROOT cause analysis, 5S, other lean six sigma methodologies.
- Statistical analysis background is a must.
- Demonstrated ability to drive team problem solving based on data and use of statistical analysis.
- Strong knowledge of calibration and metrology
- Experience implementing quality systems in a high volume, complex product, manufacturing environment.
- Experience deploying and maintaining certification in ISO.
- Experience in plastic molding, assembly of complex products a plus.
- Ability to manage multiple/competing priorities
- Demonstrated ability to lead people.
- Strong oral and written communication skills.
- Good statistical background and organizational skills.
- Ability to function effectively as a team player.
- Certified Quality Engineer or Certified Quality Manager certification is a plus.
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