Job Description

We are seeking an experienced Process Improvement Training & Communication Manager to lead the development and implementation of company-wide training materials focused on process improvement. This role will involve working closely with corporate and division leadership, training and development teams, vendors, and other key departments to ensure successful rollout and adoption of training initiatives. The ideal candidate will have a strong background in instructional design, project management, and business process improvement.

Key Responsibilities:

• Lead the training team in designing and developing training materials, including toolkits, KTV broadcasts, web-based learning modules (WBLs), and communication kits.
• Establish and maintain strong relationships with corporate departments, division leadership, and store-level associates to facilitate the successful development and implementation of training solutions.
• Oversee the facilitation of working sessions to develop current and future-state training processes.
• Collaborate with Corporate Training and Development to ensure training materials align with best instructional learning practices.
• Ensure training solutions align with company objectives and corporate initiatives.
• Define and document business process training needs, identify improvement opportunities, and implement process enhancements.
• Plan and coordinate key meetings and training rollout strategies.

Minimum Requirements:

• 3+ years of experience in developing training processes and instructional design using various delivery methods.
• Strong project management skills with the ability to prioritize work based on business needs.
• Extensive knowledge of Microsoft Office Suite.
• Experience in managing work priorities and escalating issues as needed.
• Excellent facilitation skills with a solution-driven approach.
• Strong teamwork, interpersonal, and communication skills, with the ability to interact across all levels of the organization.
• Highly organized with excellent multi-tasking capabilities.
• Strong written and oral communication skills.
• Experience with Canva (preferred).
• Experience creating automated workflows in Power Automate and designing surveys in Microsoft Teams Forms.
• Experience managing release processes using Jira.

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