Job Description

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

You will be part of the Enterprise Wireless Program, responsible for the successful implementation of the FAA’s secure wireless solution across the enterprise. In this role you will provide configuration, deployment, and troubleshooting expertise of Wireless Access Points (WAP) and Wireless Intrusion Detection Systems (WIDS) across Federal Aviation Administration (FAA) facilities. Travel estimate for this position is 75% of the time, but additional travel may be required to meet customer requirements.

This is an onsite position in Oklahoma City, OK.

Responsibilities:

• · Support, troubleshoot, and install wireless and related technologies.

  · Deploy network and wireless configurations.

  · Conduct site survey’s to include wireless RF coverage assessments and physical location of equipment.

  · Install, rearrange, maintain, and remove customer premise wiring/cable and facilities

  · Uses ITSM and Remedy ticket processes to document actions taken and executes hardware or software deployment.

  · Supports lifecycle asset management (LCAM) of Wireless equipment – deployment through exchange/disposal.

  · Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.

  · Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.

  · Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.

Qualifications

Desired Skills and Experience:

• Excellent customer service and communication skills.
• Real-world experience of deploying and troubleshooting wireless products and solutions.
• Technical Certification(s)

Required Skills and Experience:

• A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience. Additional experience is acceptable in lieu of the education requirement.
• Must be willing to work effectively within a team environment in a fast-paced support role.
• Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills
• Must be able to obtain a Public Trust clearance, Citizenship required.
• Ability to obtain a CWNA or CCNA within 60 days of hire.

SAIC accepts applications on an ongoing basis and there is no deadline.


Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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