Job Description

Overview:

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.  

This job contributes to REI’s success by leading groups of clients on multi-day outdoor experience trips across the country. Experience trips may include hiking, backpacking, road cycling, and mountain biking, with accommodation styles ranging from basic camping to high-end lodge-based trips. Multi-day guides are professional guides matched and focused on providing unparalleled customer service, food quality, well-researched and delivered local interpretation, and have the skill and demeanor to facilitate a safe and fun experience for our guests. You models and act by REI’s guiding values and mission.  

Responsibilities and Qualifications:

How you will be successful:  

• Take guests on multi-day tours, assuring the trip meets the advertised content and itinerary while demonstrating exemplary customer service, ensuring a five-star guest experience.  
• Hold conversations, read social cues, and adjust presentation style. Facilitate introductions and relations between guests.  

• Ensure safe practices and procedures are followed at all times .  
• Demonstrate cultural awareness and involvement, share in-depth knowledge of regional destinations and/or cultural activities (e.g., art, natural and cultural history, food, and wine) 
• Demonstrate in-depth expertise at a local level to ensure a quality experience – e.g., geography, geology, local flora/fauna, and other elements that set the guest experience apart.  
• Meal preparation, ensuring safe cooler and food management  

Communication:  

• Communicate the itinerary and important information with all guests in a fun and exciting way (pre-trip, debriefs, orientations, safety talks, regional/cultural information, etc.) 
• Set clear expectations for the guests about schedule, safety, and their responsibilities to the group. Offer suggestions and appropriate warnings when needed.  
• Provide thorough feedback and ideas for improvement.  
• Mentor or train new Guides, as assigned  
• Be open and candid with teammates and Guides, and be comfortable providing constructive feedback.  

As assigned, perform Trip Run duties, such as:  

• Act as final on-site outcome maker about last-minute trip itinerary changes, crisis and risk management, compliance, conflict resolution, and group management  
• Operate as head contact for home office and vendor communication and logistics for 3rd party service providers.  
• Complete all required documentation, including Post Trip Reports and Expense Reports.  

Your qualities:  

• 2+ years experience in guiding outdoor and/or overnight tours and/or outdoor educational skills/programs in a group setting  
• Must have a valid, state-issued driver’s license with an acceptable driving background and the ability to obtain a medical examiner’s certificate, which includes a physical and drug screen.  
• Certification in Wilderness First Aid and CPR  
• Wilderness First Responder certification  
• Must be skilled in at least two activities for which we run trips, such as Hiking, Camping, Backpacking, Road Cycling, Mountain Biking, etc.  

Closing:

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  

Pay Transparency  

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors .   

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off . Click here for a detailed overview of benefits plans by employee profile.  

Base Pay Range: $15.50 - $19.15 per hour

Job Tags

Hourly pay, Full time, Seasonal work, Local area, Home office, Outdoor, Night shift,

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