IT Help Desk Technician Job at Encore Strategic, Reynoldsburg, OH

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  • Encore Strategic
  • Reynoldsburg, OH

Job Description

Are you ready to take the next step in  your IT career in a company with strong  teamwork values, a friendly and  welcoming culture , and plenty of  room for advancement ? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment.

What You’ll Do:

  • Work with PC Hardware, operating systems, and networks
  • Troubleshoot, diagnose, and resolve typical PC hardware and software issues
  • Use backup and recovery software and methodologies and basic firewall functions
  • Troubleshoot basic networking hardware and protocols.
  • Use CRM and ticketing systems to manage client issues
  • Schedule M-F 7AM-4PM or 10AM-7PM

Skills You’ll Need:

  • Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans.
  • Confidence and commitment to top-tier customer service in a fast-paced environment, strong phone skills.
  • Ability to stay organized and follow tasks through to completion with accuracy.
  • Willingness and ability to learn new applications and skills.
  • 1-3 years of hands on PC support experience.
  • Office 365 experience.
  • A general knowledge of different hardware platforms, cloud services, and line of business applications.

Compensation:

  • $20 - $24/hr, scalable based upon experience
  • Retirement plan, PTO, health insurance benefits, and bonus plan
  • Tuition reimbursement and professional development assistance

Ready to apply?

  • Quick apply with your resume

OR

  • Prefered consideration will be given to candidates who get a head start on the application process through our online portal here:

Job Tags

Full time,

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