Job Description

Job Title: IT Helpdesk

Contract Period: 1 year

Work Location: Kokomo, IN 46901

Primary Responsibilities:

• Serve as the initial point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment
• Log, categorize, and action all incoming ticket activity in the Helpdesk Ticketing system
• Follow up on outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshoot and resolve hardware, software, and network problems
• Document procedures, FAQs, and maintain an inventory of assets
• Isolate problem trends and troubleshoot recurring issues until permanent solutions are discovered
• Provide technical advice to executive-level personnel and their assistants based on developed expertise in IT
• Offer exceptional IT support to customers at the C-level, ensuring high levels of customer satisfaction
• Build trust and good relationships with customers and act as a bridge between customers and the consulting group for new business opportunities
• Administer the company security program
• Manage the company VPN and IT policy and application form creation
• Provide VIP and business traveler support
• Clean up the IT server room and follow up on any issues within the IT room
• Check network and file server issues and cooperate with the network and server teams
• Repair PCs and laptops and resolve software issues
• Manage security applications
• Troubleshoot Windows and printer issues
• Apply basic server and network knowledge

Qualifications:

• Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM, and Active Directory
• Excellent problem-solving, communication, and interpersonal skills
• Ability to prioritize and organize work to meet defined SLAs
• Android mobile integration experience is a plus
• Strong understanding of server or network basic skills

Requirements:

• Bachelor’s degree preferred with at least 0–1+ years of Corporate Tech Support experience
• Must be willing to travel up to 5% of the time
• Working hours: 8:00 AM – 5:00 PM
• Occasional night and weekend work required if needed

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