Help Desk Analyst Job at Professional Technology Integration , Augusta, ME

am9JbGNpcm5yZHNtbU5lcG9NaE1LaGxpY1E9PQ==
  • Professional Technology Integration
  • Augusta, ME

Job Description

Job Details

:PositionHelp Desk Analyst (Ref: 16046)

:LocationAugusta, ME 04330 USA

:Duration10 Months 27 Days - Contract

:Openings1

:Deadline08/08/2024

Pay Rate:

Description:

***Onsite once every other week. Remote the remainder of the time

We are seeking a Help Desk Analyst.

Roles:

• Staff Service Desk queue to take incoming calls.
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
• Provides full user support for standard application software to meet usergov needs.
• Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
• Demonstrate flexibility to move between different teams if the need arises.
• Tests and evaluates software and hardware products to determine applicability and value operations.
• Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
• Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
• Contribute to and help maintain a large knowledge base.
• Understanding of customer relationship best practices
• Demonstrated desire to exercise accountability in a professional manner.
• Demonstrated ability to respond in a timely and effective manner to email and live messaging.
• Understand the role of emotional intelligence in a technical service desk environment

Required / Desired Skills

  • Troubleshooting (Required 3 Years)
  • Customer service (Required 3 Years)
  • Service Desk (Required 3 Years)
  • Strong Communication Skills (Required 3 Years)

Job Tags

Contract work, Remote job,

Similar Jobs

Bank of Clarke

Trust Officer Job at Bank of Clarke

Description: Position Purpose Responsible for performing client service and administration for an assigned group of trust and investment management clients in the Trust Department. This is a professional role that includes contribution to growth, profitability, operational... 

mylife2liveinc

Medical Billing and Coding Specialist Paid Internship Program Job at mylife2liveinc

 ..., which begins on9 September 2019 , to become Certified Medical Billing and Coding Specialists for a new client! Join us today! Medical...  ...you obtain your certification! All of ourpositions are entry-level positions, so you do not need adegree to become certified... 

Trillium Staffing

Structural Welder Job at Trillium Staffing

Trillium Construction is now seeking Structural Welders for a prevailing wage project in Newington, NH. Looking for Structural Welders...  ...March of 2024! Wage for Welders is $50.82/hour. There is no per diem offered as it's built into the wages! Will be working at least... 

BlazeAdminLLC

Owner Operator Truck Driver - Local and Regional Runs! Job at BlazeAdminLLC

Apply and join our team today! Requirements: - Must have your own authority - Must have your own truck - Must have an active CDL (or if fleet owner, driver(s) with active CDL)- Must communicate and be dependable We are highly experienced in working with new... 

Liberty Health

PHYSICAL THERAPY ASSISTANT (PTA) - THE KEMPTON OF CHARLESTON Job at Liberty Health

 ...Liberty Cares With Compassion Liberty Senior Living is currently seeking an experienced: PHYSICAL THERAPY ASSISTANT (PTA) PRN Work with a multidisciplinary team to insure a wonderful rehab experience for patients and their families by being responsive and...