Title: Gift Card Customer Service Coordinator
Location: Remote
Duration: 12 Months Contract
Job Description:
Responsibilities
As a Level II Recipient Support Specialist, you’ll provide exceptional email and phone support. You’ll be responsible for troubleshooting common gift card inquiries, and educating our customers on the ins and outs of our products. You’ll also have the opportunity to collaborate with and gain exposure to other internal teams, such as Customer Success Managers, Brand Partnerships and Onboarding just to name a few.
Essential Functions:
● Answer phone and email inquiries in a timely manner.
● Troubleshoot gift card issues reported by cardholders.
● Perform balance checks.
● Vet and process resend requests.
● Direct and/or forward contacts to the appropriate team.
● Answer common questions regarding combining and exchanging rewards.
● Escalate major issues to management and/or the appropriate tier.
● Ensure inquiries are answered promptly.
● Prioritize and manage assigned cases.
● Assist with special projects as needed.
● Provide feedback on new products and processes.
● Perform additional duties as assigned.
Experience:
● Minimum of 1-2 years customer service experience
Skills:
● Troubleshooting common gift card inquiries, and educating our customers on the ins and outs of our products.
Education:
● High School Diploma or equivalent
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