Job Description
Are you looking for a Monday through Friday role that reports into one site daily - meaning no travel? Would you like to help develop more junior engineers? If you, click "apply".
The Field Service Supervisor is responsible for providing leadership to a small team of approximately 6 engineers. This individual will also perform preventative maintenance, calibration, and validation of equipment ranging from centrifuges and incubators to HPLC and mass spectrometers.
Responsibilities:
Install, maintain, troubleshoot, and support multi-vendor product suites of chromatography and mass spectrometry equipment systems
Deliver service solutions within assigned area for all instruments, equipment and laboratory supplies, within assigned install base
Manage customer expectations by communicating work performed and providing a follow-up plan when necessary
Collaborate with the Director, Service on site specific metrics, KPIs, and performance of the engineers
Oversee the engineering work schedule of approximately 6 engineers
Deliver system level training to employees and customers at customer sites
Audit work orders for accuracy and timely documentation of work performed
Train, motivate and coach employees to ensure attentive, efficient customer service, and safety procedures
Ensure compliance with company and customer site safety policies and procedures
Qualifications:
~5+ years’ experience servicing mass spectrometry and liquid chromatography instrumentation
Job Tags
Monday to Friday,
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