Job Description

Franklin Companies is known in San Antonio as a premier provider of Senior Housing. We work diligently to maintain our stellar reputation by focusing on people, care, and providing a great living experience for our residents and a great work environment for our employees.

We are looking for a people focused professional who is dedicated to making a difference in the lives of residents, their families and our employees.

General Description

The Executive Director is responsible for overseeing and leading the TPC I & II campus which consists of a free-standing Independent Living, several cottages, a free-standing Assisted Living with Memory Care.

In this role, the Executive Director is responsible for ensuring high quality resident care while meeting budgetary guidelines, ensuring a great working environment and supporting the people focused culture as well as other company standards.

The Executive Director is also responsible for compliance with federal, state, and local regulations in addition to company policies, procedures and established protocols.

Primary Duties and Responsibilities

Internal Community Relations

• Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services.
• Establishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.
• Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems.
• Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.
• Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations.
• Oversee facility management of the community.
• Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary.
• Contacts the resident's family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services.
• Ensures a high degree of customer satisfaction.
• Assist in the development of the residence's budget.
• Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures.

Financial

• Plans and develops operating budget within company guidelines.
• Regularly monitors department performance and regularly analyzes the community P&L status taking corrective action when necessary.
• Trains community management in pertinent cost control techniques.
• Directs and monitors community inventory control systems.
• Responsible for managing all contracted services.
• Responsible for creating the annual budget for the community.

Marketing

• Maintain a high level of occupancy.
• Provides leadership and direction in the marketing of the community including developing relations with local referral sources.
• Represents the residence to the community, family members, and visitors and develop positive relations with all customer.

Employee Relations

• Oversees the recruitment, selection, retention and termination of all community employees.
• Ensures adequate and effective orientation and training of community job-specific duties.
• Supervises and evaluates all community managers by providing ongoing coaching and timely feedback.
• Ensures that all employees meet or exceed company standards of appearance, sanitation and health standards.
• Establishes positive employee relations programs, recognition programs and practices.
• Oversees and manages the community compensation, recommending wage increases and adjustments when necessary.
• Ensures that all staff maintains and protects the confidentiality of resident information at all times.
• Provides an "open door'' to employees and address any concerns and grievances within a timely manner and in accordance to company standards.
• Ensures the appropriate handling of on-the-job injuries as reported by employees.
• Encourages teamwork and promotes company philosophy.
• Is prompt and able to perform the required duties of the position on a regular, predictable basis.
• Becomes familiar and understands the requirements of the Life Safety Code.
• All familiar and understands the requirements of the Life Safety Code.

Knowledge, Skills, and Abilities

• Able to read, write, speak and understand the English language. Bi-lingual a plus.
• Experience using Microsoft Office, Excel and Outlook software. Mid-level typing skills required.
• Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget.
• Knowledge of current Federal and State laws pertaining to IL, AL, MC communities respectively.
• Able to make independent decisions.
• Must possess a passion to work with and around senior citizens.

Education Requirements

• Bachelor's Degree preferred but not required with appropriate work experience.
• CALM certification is a plus.

Work Experience Requirements

• Strong leadership skills with a minimum of five (5) years’ experience in supervising and management.
• Three or more years Senior Living experience and/or training or equivalent combination of education and experience.

Physical Requirements

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position: 

• Stand and/or walk up to six (6) hours a day and sit up to two (2) hours a day.
• Occasionally support up to 50 pounds.
• Occasionally kneel, bend, and reach.
• Vision abilities include close vision, depth perception, and ability to adjust focus.
• Subject to infectious diseases, substances, odors, etc. throughout the work day.

Franklin Apartment Management, a subsidiary of Franklin Companies, is a San Antonio based company. To learn more about our organization, go to . 

We are an EOE and do not accept unsolicited resumes from third party companies.

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