Job Description

Ecommerce Marketplace Manager

Join Our Company:

Thank you for checking us out! We are Thrive, a full-service digital marketing agency based in Arlington, Texas. We have over 200 talented team members (respectfully referred to as Thrivers) based around the world (and representing 13 different countries!). We are committed to growing sustainably and strategically, through relationships and results with our clients.

Here is where you come in! We are looking for passionate, ambitious go-getters who have a growth mindset to build a world-class marketing agency. We stop at nothing less than building our teams with A-players who care about their work, their clients and literally want to win.

Our founder and President, Matt Bowman, recently announced that Thrive just made the Inc. 5000 list for a seventh consecutive year! We want you to be a part of making it another seven years!

Qualifications:

You Could Be a Great Fit For This Role If You Have:

Related Skills and Experiences

Responsibilities:

• Must have Amazon Seller/Vendor Central and/or Walmart Seller Center experience, including eCommerce Strategy; Product Listing set-up; Basic and Enhanced Brand Content (A+ Content) Management; Sponsored Product, Sponsored Brand, and Sponsored Display Ad Campaign Management; Amazon Seller Service Case Management; and familiarity with third-party tools such as Helium 10 and Skai/Kenshoo.
• Team / Department Management: The ideal candidate will have managed teams, crafted eCommerce offerings, and understand what it takes to build out our expertise. This could include training internal teams, and working with Sales to qualify leads.
• Client Relationship Management: Understand and own client goals. Maintain and build relationships with clients and account managers to maintain optimal retention rate and client satisfaction.
• Marketplace Business Audit: Review and assess client’s account health based on completion and accuracy of product data, adhering to marketplace terms of service and industry best practices.
• eCommerce Strategy: Develop and present strategic plan including assessment of current content and marketing activities; category and competitive research findings; objectives and KPIs for success.
• Competitive Analysis: Research and analyze competitors’ marketing approach, content quality, organic search ranking, pricing, application of keywords, ratings, and reviews.
• Keyword Research: Perform keyword research (discovery and expansion) in coordination with client business objectives to optimize existing content and uncover new opportunities.

Desired Skills:

Campaign Marketing Strategy and Implementation:

Create strategy and execute tactics that ensure optimal performance for all assigned clients.

Identify and report on key performance indicators to meet marketing and business objectives.

• Constantly create “Client Delight” by providing high levels of service and communication with your manager and clients
• Monitor and analyze product performance; customer ratings and reviews; inventory levels; and pricing and promotional strategy to ensure optimal performance
• Research and select keyword and campaign types for PPC campaigns to maximize budget while hitting ROI/ROAS and ACOS goals
• Develop creative solutions for listing enhancements to build brand recognition, ensure consumer confidence, and maximize sales
• Optimize for search performance including organic search terms, paid search terms, and promotional tools, such as discounts, coupons, and deals
• Plan, manage, and execute a portfolio of paid search campaigns, including but not limited to strategy development, set-up, budget recommendations, and ongoing optimization
• Communicate with Amazon/Walmart/Other Marketplace to address listing issues and convey that information to the client
• Identify issues or trends when sales have either declined or increased
• Ratings & Reviews Management (permission-based): Leverage third-party software to customize messaging, automate outreach, and monitor and report on ratings and reviews across the clients’ product catalog.

Monthly Campaign Evaluation and Reporting: Monitor, evaluate, and adjust strategy based on campaign results. Set goals for the following month based on analysis and strategy. Be ready to appropriately respond to clients asking questions or expressing concerns about perceived progress, essentially re-selling them on their Internet marketing investment.

Billable Hours: Be personally responsible for recording all billable client hours with details on tasks completed.

Thrive Project Management: Using project management tools, weekly assess each client project’s status and progress, providing a “bird’s eye view” of each engagement. The project management system will provide ways to record current status, to escalate issues of concern, and to record good news as well (wins). Implementation of the project management tool will be essential for the team’s overall success.

Thrive Team Collaboration: Ongoing communication with Creative Services Team, Account Management, and Thrive Management on project development, timelines, and results.

Job Skills Development: Work with Paid Media Managers to stay up-to-date, train on or get certified for new product and promotional tools and campaigns offered within various Retail Media channels. Prioritize ongoing learning and the development of new job-related knowledge and skills.

Signature Thriver Traits

• A “can-do,” mindset.
• Have a strong desire and motivation to serve others.
• Possesses a “self-starter” mindset – someone who can identify what needs to be done and see it through to completion (take it over the finish line!).
• Lives out Thrive’s Six Core Values: Gratitude, Respect, Ownership, Work Ethic, Think Bigger, and Honesty.

In This Role, the Ideal Candidate Will Come to Thrive With This Experience:

• Have 3-5 years of Amazon, Walmart, and/or other ecommerce marketplace experience.
• At Least 2-5 years of direct management experience
• Knowledge of ecommerce-focused search engine optimization tactics and strategies.
• Direct experience in platforms such as Amazon Seller Central, Amazon Vendor Central, Walmart Seller Center, Helium 10, and Skai/Kenshoo.
• Experience providing direction to/briefing a Creative Services Team and/or the clients’ creative team to develop engaging and persuasive content, images, and other branded assets.
• Demonstrated ability to work independently and manage multiple projects, people, and deadlines simultaneously.
• Experience with Amazon A+ Content and Brand Store builders; Walmart Brand Shop and Shelf builder; and Amazon Posts;
• Strong analytical aptitude and problem-solving skills.
• Self-motivator and excited to learn.
• Excellent written and verbal communication.
• Amazon DSP, Google Ads, Meta Blueprint, TikTok Business, LinkedIn, or X (Twitter)-certified is a plus!
• Adobe Illustrator, Photoshop, Canava, and/or other design experience is a plus!

Here Are Some Things That You Will Get From Us:

• Hybrid Remote Work and Flexibility – We understand the importance of work-life balance and are committed to embracing remote work so that employees can thrive both personally and professionally.
• Opportunity to Learn and Develop With Our Team – We believe in continuous growth and development as a comprehensive approach to nurturing your skills, expanding your knowledge, and supporting your professional journey.
• Collaborative Culture – Our collaborative culture is built on the belief that the collective strength of our team members brings forth creativity, diverse perspectives, and remarkable achievements.
• Entrepreneurial Spirit – We encourage creativity, innovation, and taking ownership of projects where you will contribute your ideas and drive initiatives.
• Recognition and Rewards – We believe in acknowledging and celebrating the exceptional contributions and dedication of our employees. Our recognition and rewards program is designed to create a motivating and fulfilling work environment where achievements are not only noticed but also rewarded. We understand that our employees are our most valuable asset, and their success is integral to our collective growth.
• We’re Expanding – New opportunities to grow in Guatemala, South Africa, Canada, and throughout the United States.
• Compensation – Strong compensation package for all Thrivers.
• Company Bonus – Everyone wins! Paid out each February.
• Generous Paid Time Off
• Health Benefits – Full health benefits for U.S. Thrivers and health stipends for all global Thrivers.
• Remote Work Stipends – Set up your workspace and receive a $600 reimbursement every three years.
• Parental Leave
• Charity Matching Program
• 401k – 3% company match for U.S. Thrivers
• Off-The-Charts Culture and So Much More!

Hiring organization: Thrive Internet Marketing Agency

Identifier: Thrive Internet Marketing Agency 52786

Employment Type: Full-Time

Remote Work: Remote | Client Delivery

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