Job Description

Program Coordination

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  Support Preschool and Pre-Kindergarten program operations, ensuring compliance with safety and quality standards through CQAT inspections.
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  Assist in planning and coordinating program events, including open houses, Kinder sneak peeks, and graduations.
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  Provide limited support for staff training and development.
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  Advise leadership on licensing requirements and compliance matters.

Account Management & Administrative Support

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  Serve as a point of contact for assigned campuses, addressing parent and staff inquiries.
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  Manage the registration process, including documentation collection and system monitoring for assigned campuses.
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  Process payments, subsidies, billing plans, and account adjustments.
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  Maintain program databases and track enrollments and payments.

Customer Service & Communication

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  Respond to phone calls and emails, addressing routine and non-routine inquiries.
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  Act as a liaison between internal teams and parents/guardians.
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  Build and maintain positive relationships with clients, staff, and vendors.
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  Provide professional communication and reporting for stakeholders.

Account Management

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  Oversee program admissions and billing, including customer support and marketing efforts.
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  Manage the registration process via Brightwheel, ensuring timely collection of required documentation.
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  Handle incoming calls and emails, responding to routine and complex inquiries.
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  Administer billing for preschool and Pre-K programs.
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  Assist with system-related inquiries and provide training to relevant staff.

Education & Certifications

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  Bachelor's degree required.
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  3-5 years of experience in an early childhood program (preferably as a program director).
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  IVP Level One Fingerprint Clearance Card required.

Skills & Experience

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  Strong background in early childhood education, program coordination, and administrative support.
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  Proficiency in office management systems, data analysis, and reporting tools (e.g., Excel).
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  Customer service experience with the ability to build and maintain relationships.
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  Spanish bilingual preferred.
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  Excellent time management, organizational skills, and attention to detail.

Behavioral Competencies

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  Ability to prioritize tasks, manage multiple projects, and adapt to a dynamic work environment.
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  Strong problem-solving, decision-making, and communication skills.
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  Maintains discretion, confidentiality, and composure under pressure.
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  Open to feedback and committed to professional growth.

Background Checks

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  Must pass a criminal history background check.
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  Must obtain and maintain a valid IVP Level One Fingerprint Clearance Card.
  Compensation: $15-$20 per hour

Job Tags

Hourly pay,

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