Job Description

About the Company - DAIM Trucking is a full truckload carrier that operates predominantly in the Northeastern United States. Daim's fleet is comprised of about 85% dry van the remaining flatbeds and water tanker. Daim strives to arrange and provide safe, economical and reliable transportation of goods for its partners. To support our drivers and partner carriers so they can service our customers to help them be successful with their customers. Be agile in a fluid environment so that DAIM can adapt to market and technology changes. DAIM looks to grow by providing answers to our customer needs from asset transportation to extra capacity

About the Role - A transportation dispatcher at Daim is the key intermediary between the driver and customer service. The dispatcher matches drivers with loads taking into account HOS as well as efficiency and company revenue. Coordinates the movement of tractor-trailer trucks and full truckload shipments. The ideal candidate will have experience in logistics, strong communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities -

Dispatching : Assign and monitor full truckload shipments (FTL) to ensure timely deliveries and pickups.

Route Planning : Optimize delivery routes for efficiency and cost-effectiveness, considering traffic, weather, and regulatory requirements.

Communication : Maintain clear and constant communication with drivers, customers, and internal teams to relay updates and address any issues.

Documentation : Prepare and maintain accurate dispatch logs, shipping documents, and compliance paperwork.

Problem-Solving : Resolve any transportation-related issues that may arise during transit, such as delays or unexpected detours.

Scheduling : Coordinate driver schedules and shift changes to ensure adequate coverage for both inbound and outbound loads.

Customer Service : Work closely with clients to confirm shipment details, address concerns, and provide status updates as needed.

Regulatory Compliance : Ensure that drivers and shipments comply with federal, state, and local regulations, including hours of service (HOS), weight limits, and safety requirements.

Reporting : Track delivery times, vehicle maintenance schedules, and any other relevant metrics for performance evaluation.

Qualifications -

High school diploma or equivalent (Associate’s degree or higher preferred).

Minimum [2] years of experience in transportation dispatch or logistics.

Strong understanding of full truckload (FTL) shipping and tractor-trailer operations.

Familiarity with transportation management software (TMS) or similar tools.

Excellent communication and interpersonal skills.

Ability to work under pressure and solve problems quickly.

Knowledge of DOT regulations and safety standards.

Ability to multitask and prioritize effectively in a fast-paced environment.

Required Skills

Time Management

• Efficient Scheduling : Dispatchers must effectively manage and optimize driver schedules to ensure all tasks are completed on time, balancing multiple priorities.
• Meeting Deadlines : Ensuring timely deliveries is critical, and dispatchers must plan routes and resources carefully to meet deadlines.

Problem-Solving Skills

• Quick Decision Making : Dispatchers must make quick decisions when issues arise, such as delays, accidents, or route changes. The ability to think on their feet is essential.
• Adaptability : The transportation industry can be unpredictable. A dispatcher needs to be flexible and find solutions to unforeseen problems that can impact delivery timelines.

Organizational Skills

• Multitasking : Dispatchers handle multiple tasks at once, from managing schedules to handling issues in real time. Being able to stay organized and prioritize tasks is crucial.
• Attention to Detail : Ensuring accuracy in dispatch schedules, load details, route planning, and compliance with regulations requires a high level of attention to detail.

Communication Skills

• Clear Communication : Dispatchers need to effectively communicate with drivers, customers, team members, and other stakeholders. Both verbal and written communication must be clear, concise, and professional.
• Active Listening : The ability to actively listen to drivers and other team members helps to quickly address any issues or concerns.

Technological Proficiency

• Transportation Management Software (TMS) : Familiarity with TMS and other logistics tools is essential for tracking shipments, scheduling, and managing routes.
• Mobile Communication Tools : Dispatchers often use mobile apps and communication systems to stay in touch with drivers and manage logistics in real time.

Preferred Skills

Driver Relationship Management and Coaching

• Managing Driver Attitudes : Ability to assess and address driver behavior and attitudes to ensure positive and productive interactions, fostering a cooperative work environment.
• Conflict Resolution : Skilled in resolving conflicts between drivers, customers, or internal teams, maintaining professionalism, and ensuring smooth operations.
• Coaching for Improvement : Providing constructive feedback and coaching to drivers on performance, safety, and customer service standards to improve their overall success and ensure alignment with company goals.
• Emotional Intelligence : Understanding and responding to drivers' concerns with empathy, helping to manage stress and emotions, and creating a positive atmosphere for problem-solving.
• Motivational Support : Ability to recognize challenges drivers may face and offer encouragement or practical solutions to help them stay motivated and meet performance expectations.

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