Job Description

Hospitality Confidential is pleased to present an exciting new Director of Operations position in Atlanta, GA. Our client is a full-service hospitality consulting, experience design, and F+B service operations focusing on strategy and development, creative experience design, food and beverage, events, and operations.

The Director of Operations is ultimately responsible for the operational and financial performance of all managed locations, and for coordinating all communications between the executive team, the management team, and the staff. This includes ensuring that everyone involved with our projects delivers a high standard of service and that the venues are building sales, customer loyalty, and operating at a profit. The Director of Operations will report directly to the Chief Operating Officer and will work closely with the executive team to ensure our values and guiding principles are at the forefront of daily operations.

We are seeking a highly experienced Director of Operations to oversee the day to day success of the growing portfolio of restaurants, bars and food halls. This currently includes properties in Atlanta, Georgia, Cincinnati, Ohio, and Chicago, Illinois. Travel is a requirement of this position and the Director of Operations will find themselves regularly on the road between locations, spending approximately 8 - 10 days/month traveling. Work will include evenings and weekend time and schedules will evolve based on the needs of the locations with a standard expectation of approximately 50 - 55 hours a week.

This position will include ensuring that all restaurant management staff involved with the company deliver a high standard of service and that our venues are building financial stability, excellent service models and exceeding hospitality standards set by the Company. They will keep an eye on sales, close watch on COGs and labor numbers and regular oversight of day to day operational tasks across multiple platforms through the careful coordination and management of each location’s senior management team (General Managers and Restaurant Managers). If this sounds like you, we’d love to talk with you! 

What You’ll Do: 

• Emotional Intelligence - your ability to be aware of and control your emotions, to read other people, and to resolve conflict with calmness, empathy, and dignity

• Proactive Problem Solving - you anticipate problems before they happen, and address small problems before they become big ones

• Budget Adherence- you maintain a solid understanding of individual location’s operational budgets (and understand how the P&L is structured and its importance to overall operational success) and create tools and identify resources to manage spending

• Communication - you understand that good communication requires listening as well as speaking, and that the success of a complex operation depends on everyone understanding and executing their role

• Mentoring and Motivating - you have a deep understanding of the food hall, restaurant and bar business, and you enjoy finding other people’s potential and guiding them to their success

What We’re Looking For: 

• Enlightened Hospitality - taking care of each other, our guests, our community, our suppliers and our stakeholders.

• Uphold the Core Values - ensure that all team members and guests are treated with respect and dignity and that the actions of operation are consistent with our values

• General Operations - oversee management of the venues, and perform regular site visits

• Customer Service - ensure a high level of service, monitoring guest feedback, and ensuring that complaints are handled with grace and a meaningful response

• Manage Profitability - keep track of and proactively manage labor, food costs, and other controllable expenses, ensuring the guiding operating budget is used effectively and efficiently

• Grow Revenue - work with Executive and Marketing teams to consistently achieve sales targets and build a loyal customer base

• Hiring - assist in the recruitment and selection of the venue management teams

• Venue Maintenance - oversee location management to ensure that all venues are clean & well maintained; ensure that preventative maintenance and repairs are performed as necessary

• Processes and Procedures - provide the tools and resources to location management to consistently document, update, and communicate learned best practices, ensuring operating principles are followed and adhered to by all staff

• Promote from within - build relationships with staff members to find, mentor, and promote talented individuals 

Compensation & Benefits: 

• $100K - $125K base salary + up to 10% annual bonus based on performance

• PPO Medical/Dental/Vision Benefits

• 3 weeks PTO annually

• Remote (Aside from 30-50% travel around the US)

• Future opportunities for advancement and equity

• Travel Reimbursement

• Cell Phone Stipend

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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