Desktop Support (PC Technician) Job at Cynet Systems, Owensboro, KY

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  • Cynet Systems
  • Owensboro, KY

Job Description

Job Description:


Responsibilities and Competencies:
  • Provide customer service support to both internal users, external customers, and vendors.
  • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
  • Maintains detailed and accurate records in workload management, asset management, and administrative applications.
  • Provides tier I and II support in all areas of the organizational service portfolio.
  • Provides excellent customer service to all levels of employees including customers, peers, and leadership.
  • ccurately follows documentation and checklists to ensure efficiency and consistency.
  • Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
  • Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
  • Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
  • Self-directed once assigned work and functions with considerable independence.
  • Shows an interest in learning more advanced aspects of functional skills.
  • ctively maintains a level of self-study related to technology and customer service.
  • ble to communicate with the customer in non-technical terms so the users can understand.
Qualifications:
  • ssociate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
  • Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
  • Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
  • Familiarity with general networking and customer/server concepts.
  • Due to the nature of the job the candidate should be able to lift 40 pounds with assistance, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.

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