A partner of Insight Global is looking to add several Customer Support Specialists to their team in Dallas, Texas. The Customer Support Specialist is responsible for assisting with operational and customer service support of the clients requirements. They will be working closely with the client to achieve position outcomes. They will be expect to process client requests received via phone, email, fact or internal proprietary systems.
Requirements:
· Extensive understanding of reservation systems for hotel room blocks, rate structures and payment forms
· Strong computer skills including use of Excel, Word and Outlook
· Excellent time management skills
· Passion for having outstanding relationship management and customer service skills
· Knowledge of Ground Transportation reservations and hotels as a product: chains, categories, locations etc.
Nice to Have :
· Bilingual Spanish, Portuguese, French a plus
· Experience with airline and/or hotel reservations systems
Compensation:
$20/hr to $25/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
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