A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation's Executive Facilities.
Responsibilities for the position are as follows:
Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.
Answering incoming phone calls, to include radio communications with aircraft and support personnel.
Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).
Confirming all requests with customers to ensure information is accurate and processed appropriately.
Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.
Providing visitor security badge and direction to all visitors within the facilities.
Continuous monitoring of security and safety requirements for our customers and employees.
Requirements:Qualifications for the position are as follows:
High school diploma or equivalent required
Valid and unrestricted driver's license and must be able to complete DOT medical requirements for passenger transportation
Solid customer service skills
Strong teamworking skills
Requires an outgoing, friendly personality with a positive attitude
Basic computer skills (MS Office)
Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
Must be willing to learn new processes and be open to coaching from other members of the team
Multi-tasking skills a must
Ability to work outdoors in various weather conditions when necessary
PId16cb3b428e8-30492-31890011
...with an anticipated start date of August 5th, 2024. Certified Teachers starting at $66,000* Non-Certified Teachers starting at $63... ...: Bachelors degree from accredited university Valid Texas teaching certificate with required endorsements or training for subject...
...Are you a driven Assistant Project Manager looking to grow your career in ground-up commercial construction ? Do you thrive in a fast-paced environment, working alongside industry leaders to deliver high-quality projects? If so, we want to hear from you!&##128296;...
...Our client is looking to add an Executive Chef to their team. Culinary Operations and Quality Management: Plan, develop, and implement innovative food concepts in collaboration with management. Continuously adapt and optimize menus based on current trends and...
...Department and InternationalDepartment. The school has more than 400 faculty and staff with about 3,000students. Job responsibilities Teach the subject of mathematics to high school studentsutilizing AP or A-Level framework and ensuring an engaging and enrichinglearning...
...Our Oakland County client has exclusively engaged us to to identify an Contract Talent Acquisition Partner. The Contract Talent Acquisition Partner will be responsible for managing the full recruiting cycle, including identifying candidates, screening them for various...