Job Description

• Answer phone calls and emails and provide solutions to customers.
• A customer experience advocate must be able to sit at a computer for extended periods of time and be able to speak and type.
• They must be able to follow up in a timely manner with customers so accountability and attendance are key to this role.
• Some reporting as needed (1-2 hours per month)
• Ledger refunds and adjustments (only specific reps, 1 hour per day)
• Working in various software systems like our order management system, Cisco call center system, Vonage and Microsoft Office 365

What We’re Looking For:

• At least 3 years in a customer service role.
• Must have proven experience working efficiently in Microsoft Office 365 which includes Outlook, Word and Excel
• Demonstrated problem solving experience in exceeding customer's expectations
• A can-do, optimistic attitude when communicating with customers and team members
• Experience managing multiple projects and timely turnaround in resolution

It Would Also be Nice to Have:

• Associates or Bachelor’s degree in a relevant field (communications, business management)
• Experience with Salesforce and/or other CRM platforms

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

If you need any assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at HR@NBF.com .

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