Title: Customer Service Analyst
Location: Philadelphia, PA - Hybrid
Duration: 12 Months Contract (Possible Extension)
Job Description:
Terms of Employment
• W2 Contract, 12 months (Possible Extension)
• This position will be 100% onsite for the first 3-6 weeks, then transition to hybrid with Tuesday-Thursday in office.
• The office is located in Philadelphia, PA.
• The work schedule is Monday-Friday, 8 AM-5 PM.
• Local candidates only
Overview
• Our client is seeking four Customer Service Analysts to support the CC&B migration project within the Customer Relations Department. The ideal candidates will have experience in report writing, regulatory compliance, and customer service, with a focus on handling customer inquiries and resolving complex issues.
Responsibilities
• Writing reports
• Regulatory compliance
• Providing customer service (outbound)
• Handling inquiries from the general public, including responding to and resolving issues for challenging or sensitive customers with diplomacy, empathy, good judgment, patience, and professionalism
• Managing multiple accounts under pressure in a time-sensitive, fast-paced environment
• Maintaining an organized and detail-oriented approach to work
• Understanding customer issues, offering solutions, and communicating effectively with the general public, supervisors, and employees via telephone
• Possessing mathematical and analytical skills to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages, and rates)
• Reconciliations and resolutions
• Data billing
Required Skills & Experience
• BA/BS degree (minimum, any concentration) OR no college degree with at least 3-5 years of relevant experience
• 2-3 years of utility customer service experience
• 2-3 years of experience in reconciliations/resolutions and data billing
• Proficiency in Microsoft Office Suite (2 year’s experience)
• Effective communication skills
• Experience in handling customer disputes and providing customer resolutions
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc
D: 410-505-4857 EXT: 726
E: preetam@ntechworkforce.com
preetam(at)ntechworkforce(dot)com
Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosaic at Home Average annual income of $47,000 (federally tax-free) plus monthly rent/household expenses. You must reside in the state of Kansas (due to state...
...Under the general supervision of the Back Office Lead/Medical Office Manager, the Orthopedic Technician will assist the orthopedic physician in providing casts and/or limb stability, wound care, general patient education, and general nursing care to the maximum extent...
...Dalton is seeking a detail-oriented and team-focused Studio/Production Artist to join our dynamic and collaborative team. This role is integral to our creative operations and will be primarily responsible for producing high-quality visual assets that align with our brand...
...on an ongoing basis. Where You Will Work Our Henderson mine and mill are an hour drive apart separated by the Continental... ...Qualifications Minimum Requirements: Minimum 2 years experience in underground mining industry with experience operating mining...
...Description SAICs Business Management organization represents the full depth and breadth of the acquisition value chain from the sell side (customer engagement and strategy development) to the buy side (program execution, strategic alliances, supply chain management...