Job Description

• Establish, maintain, and implement the Change and Release Management process for Financial Applications like Oracle E-business suite, SaaS applications (e.g. Coupa, Zuora).
• Hands-on experience in fintech audit and compliance roles.
• Implement measures to safeguard the production environment through robust Change and Release Management procedures.
• Ensure the use of standardized processes and procedures to handle changes efficiently and minimize incidents caused by changes.
• Maintain an IT Change Calendar that includes a forward schedule of all planned changes.
• Manage, coordinate, monitor, and report on change activities, ensuring adherence to established processes.
• udit and drive continuous improvement of the Change and Release Management process.
• Collaborate with other IT teams to ensure seamless operational service delivery.
• Serve as a focal point for escalation and communication activities between users and IT teams, ensuring effective and efficient execution of change activities.
• Highlight and escalate risks and issues to management.
• Consult and provide guidance to project teams, assisting in the preparation for service transition from project to operations.
• Define and track success metrics and monitor the progress of Change and Release Management.
• Utilize Excel and project/portfolio management platforms for specific tasks related to Change and Release Management.
• Implement audit recommendations to improve compliance and risk management.

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