Job Description

Full job description

Overview:

Job Title: Call Center Representative

Location: Flower Mound, Texas

Compensation: $18-$23/hr.

About Hydromax USA:

Since 2003, Hydromax USA has been a leader in advanced field services and solutions that empower utilities to make the most of their infrastructure investments. Our work is dedicated to improving the safety, sustainability, and reliability of the nation’s energy assets and natural resources. We employ smart, passionate people that solve complex problems using the most innovative suite of solutions available. By seamlessly connecting people, processes, and technologies, our team creates a digital environment that verifiably improves and modernizes the operations of our utility partners. We believe that our clear mission makes the world a better place: understand the present and protect the future.

Position Summary

Do you thrive in fast-paced environments where you are challenged to learn and grow every day? We are seeking individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions with minimal supervision. The Hydromax USA call center is a fast-paced, team environment where you’ll play a critical role in our success by building positive relationships with our customers. This role will report to the Customer Experience Manager.

Responsibilities:

Primary Responsibilities

• Client Communication: Respond promptly to all customer and technician inquiries via phone, email, or other communication channels. Some outbounds campaigns will be necessary.
• Work Management: Efficiently conduct and manage a large volume of inbound and outbound customer service calls within a timely manner.
• Team Collaboration: Work closely with technicians, managers, and other departments to maintain seamless operations. Participate in call calibration sessions for quality improvement purposes. Participate and engage in call calibration sessions to support quality improvement efforts.
• Real-Time Problem Solving: Address scheduling conflicts, route optimization, and urgent service requests efficiently utilizing communication scripts, and escalating complex customer calls to management when required.
• Data Management: Keep comprehensive and accurate records of service requests, technician assignments, and customer feedback.
• Route Optimization: Use advanced scheduling tools to reduce travel time, maximize productivity, and minimize costs.
• Customer Excellence: Provide a high level of customer service to continuously exceed our customer’s expectations, establish sustainable relationships and engage customers by going the extra mile. Achieve C-Sat scores above or at the company standard
• Analyze Complex Information: Proficient in complex analytics, identifying escalation opportunities, and recommending optimal solutions to enhance operational efficiency. Able to process intricate data to improve decision-making and recommend actions that drive better outcomes.

Job Qualifications and Skills:

• High School Diploma or GED
• Previous experience in customer support or phone-related customer services is preferred.
• Demonstrates strong listening/comprehension skills when working with customers
• Exceptional communication skills, both written and verbal.
• Strong problem-solving skills with attention to detail.
• Ability to work well under pressure while maintaining a positive attitude.
• Demonstrates exceptional emotional intelligence.
• Knowledge of Microsoft Office applications and Contact Center CRM software knowledge.
• Ability to pass a thorough background check and pre-employment drug screen required as a condition of employment.

Qualifications:

Pay:

• $18 - 23/hr.

Benefits:

• Weekly pay
• Paid company training with no experience required
• Medical, dental, vision insurance and more
• Company paid life insurance policy
• Paid holidays and personal paid time off (PTO)
• 401K with company match after 6 months
• Career advancement opportunities

Working at Hydromax USA:

At Hydromax USA, we’re committed to a culture that embraces safety and strives for excellence. We achieve this through focusing on continuous improvement, promoting employee development, and building lasting customer relationships through mutual trust and honesty. All of this is accomplished while safely providing customers with unequaled customer service and exceeding expectations through deliverables.

We stand firmly behind our mission statement – “Understand the Present, Protect the Future”. In our industry when work is sloppy or incomplete, it can directly impact public safety. Therefore, the work we do is extremely important, and we hold ourselves to the highest standards possible. As a Hydromax USA employee, you will be on the front lines of customer service and public safety.

Questions? Contact us at recruiting@hydromaxusa.com

Hydromax USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#hydromaxusa #gas #water #wastewater #construction #utilities #ind1 #HUSACORP

Disclaimer

The above statements are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the job requirements. Rather, they are intended to describe the general nature of the job. Hydromax USA reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Job Tags

Weekly pay, Holiday work, Full time, Contract work, Local area, Immediate start,

Similar Jobs