Call Center Agent NonProfit Pledge Drives
What to Expect As An Agent:
Take incoming pledge drive calls for various nonprofit organizations.
No donation solicitation; focus on processing payments via incoming calls.
Provide consistent highquality support to all callers.
Document all calls with detailed resolutions and followup actions.
Availability required for a 24/7 schedule.
Capabilities of Top Performing Agents for this Program:
Minimum 6 months formal telephone experience preferably in a call center.
Typing speed of 40 WPM or higher.
Selfdirected and selfmotivated.
Excellent written and verbal communication skills.
Strong listening skills.
Ability to complete certification within 10 days or less.
Equipment Requirements:
PC Requirements: Dualcore 2.8 GHz or better (Intel "i" class or AMD Phenom X2
class or better).
64 GB total Hard Drive or higher.
4 GB of RAM or better.
USB VoIP Headset.
Windows 10 or 11.
Hardwired connection (no wireless) with minimum 10 Mbps download and 3
Mbps upload.
Note: No Chromebooks or Mac systems are compatible with this position at this time.
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