Job Description

BUTLER/SERVICE MANAGER FOR MULTI-RESIDENCE VIP ESTATE

• Salary: $90,000 - $130,000 gross p.a. (DOE)
• Location: Palm Beach County FL, USA
• Start Date: Immediate
• Contract: Permanent | Live-out

The Chace People team is seeking an experienced and professional Butler/Service Manager to oversee and manage a dynamic team of 10 staff, comprising housekeepers, service hosts, and housemen, within a prominent ultra-high-net-worth estate, in South Florida.

Job Overview:

In this newly created position, the Butler/Service Manager will take on a pivotal service-oriented role, acting as the direct point of contact for the Principals, guests and household staff. Reporting to the Estate Manager you will be responsible for ensuring a seamless, high-standard experience across multiple properties, supervising all aspects of housekeeping, front-of-house and F&B service. A client-facing role, this position demands exceptional discretion, leadership skills, and the ability to uphold the highest standards of excellence in every interaction.

Key Responsibilities:

• Lead and manage a team of 10 staff, including housekeepers, hosts and housemen.
• Oversee and coordinate service operations across multiple properties, ensuring excellence at all times.
• Serve as the primary point of contact for principals and their guests, maintaining a professional and approachable demeanour.
• Implement and maintain formal service standards, ensuring a seamless and high-quality experience for all stakeholders.
• Conduct regular staff training and development to uphold 5-star service levels.
• Collaborate with external service providers, contractors, and vendors as necessary.
• Coordinate logistics and schedules for staff to optimize team efficiency.
• Drive between properties to oversee operations and service delivery; candidates must have their own vehicle and a valid driver's license.

Requirements:

• Extensive experience in five-star hotel service, luxury hospitality, or private household roles.
• Proven background working within ultra-high-net-worth (UHNW) environments.
• Formal butler training from a recognized institution, with strong knowledge of etiquette and protocol.
• Demonstrated leadership capabilities to manage and develop a high-performing team.
• A polished and professional demeanour with excellent client-facing skills.
• Flexibility and adaptability to meet the dynamic requirements of the role.
• A valid driver's license and reliable vehicle for transportation between properties.
• Exceptional organizational skills and attention to detail.
• Ability to maintain discretion and confidentiality at all times.
• Languages preferred but not a prerequisite - Fluent Spanish speakers welcome.

This position offers the opportunity to work in a highly professional and service-focused environment, with the chance to contribute to a world-class household, overseeing service across multiple properties in Palm Beach County. A comprehensive benefits package, including medical coverage, holiday entitlement, and sick pay, will be offered to the successful candidate.

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