Job Description
Scheduled Hours 20
Position Summary Obtains insurance information, referral forms, and counsels patients on financial assistance over the phone or by email. Schedules and coordinates patient appointments over the phone or by email, with no patient contact.
Job Description Primary Duties & Responsibilities - Obtains insurance information from patients and counsels alternative ways for financial assistance.
- Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
- Reviews schedule for new patients, updating when necessary.
- Calls patients with appointment time reminder, obtaining insurance information and referral forms.
- Explains billing process to patients, answers incoming inquiries from patients and third-party payers. Works with others to solve relatively simple problems.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities. Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
Preferred Qualifications - One to two years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
- Demonstrated effective interpersonal skills.
- Working knowledge of insurance and financial options.
- Ability to prioritize with effective organization skills.
Required Qualifications High school diploma or equivalent high school certification.
Grade G04-H
Salary Range $16.08 - $21.47 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement Washington University in St. Louis is committed to providing a comprehensive and competitive benefits package to our employees. Benefits eligibility is subject to employment status, full-time equivalent (FTE) workload, and weekly standard hours. Please visit our website at to view a summary of benefits.
EEO/AA Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Job Tags
Hourly pay, Full time, Part time, Immediate start,