Job Description

BILINGUAL (SPANISH) CUSTOMER SERVICE REPRESENTATIVE (Permanent) Our client an international manufacturing company that has its US headquarters in WNY is looking for a Bilingual Spanish Customer Service Representative. The qualified candidate will be fluent speaking and writing in English/Spanish. The position is open due to retirement.

Responsibilities:

• Provide highest levels of service to customers on a daily basis
• Maintain professionalism while addressing customer inquiries & issues addressing individual needs promptly
• Update and maintain customer accounts ensuring information is uptodate and accurate
• Manage order processing by gathering/confirming information entering into Planning System processing change orders and managing sales returns
• Update customers on the status of their orders issue resolution etc.
• Collaborate with various internal departments Sales Accounting/Finance Production etc. to ensure positive customer experiences
• Ensure timely deliveries and resolve issues as they arise
• Follow up with customers to ensure satisfactory experiences
• Work well both independently and in a team environment
• Work on several special projects at a given time ensuring completion in a timely manner
• Other duties as assigned/as necessary

Details:

• Position is full time direct hire
• 100% inoffice
• Standard 40 hours/week 8:00am 5:00pm
• $23.00 $27.00 per hour depending on experience
• Excellent benefits including great Health 401k Match and PTO
• High School diploma or GED required
• Must be fluent in Spanish verbal and written
• 1 years customer service experience
• Good computer skills
• Strong problemsolving abilities and analytical skills
• Great interpersonal and communication skills (written and verbal)
• Strong organization skills and time management skills
• Strong attention to detail
• Selfmotivated
• Relocation not available
• Candidates must be authorized to work in the United States; Visa sponsorship is not available
• All employees and applicants please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: ;
  

Job Tags

Similar Jobs