Job Description

KEY ACCOUNTABILITIES

• Assist and support the Store Manager in managing daily operations: sales, administration, customer service, merchandising and communication
• Maximise contribution by helping to achieve budget sales and controlling costs.
• Assist Store Manager in managing store costs without jeopardising stores objectives.
• Staff selection, training, HR management and administrative issues in coordination
• with the Store Manager
• Develop and motivate the team in order to achieve highest possible levels of customer service and performance.
• Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs
• Manage the customer experience as part of the Furla multi-channel strategy.
• Manage customer queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximised.
• Handle store activities in terms of customer service, visual guidelines and stock controlling duties always securing the respect of dress-code, procedures and company policies
• Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.
• Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability
• Maintain open communication up and down within the store, across to other departments and ultimately the customer.
• Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual.
• Responsible within the store for health and safety compliance.

KEY REQUIREMENTS

• Degree or above in relevant discipline
• Significant experience in a similar role within the Retail Industry, preferably Fashion
• Strong supervisory and multitasking skills
• Strong presentation skills
• Independent, hands-on with can-do attitude
• Excellent communication skills
• Passion for the Brand and the Store Floor

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