After Hours Support Specialist Job at Cocoon House, Washington DC

  • Cocoon House
  • Washington DC

Job Description


At Cocoon House we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As an After Hours Support Specialist you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Youth Housing Programs in Everett and Monroe. The After Hours Support Specialist position is intended to be an added support to program staff and management. This position will require some flexibility and a successful candidate will be one who enjoys experiencing a variety of scenarios on a regular basis. This position is a great opportunity to grow in leadership skills while helping provide stability to the housing department, its youth, and staff members If this sounds like you, we would love to hear from you.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

After Hours Support Specialist Duties & Responsibilities

Full-Time| On-site in Everett & Monroe

Starting Wages: $23-24/hr | +$1.50/hr pay differential for multi-lingual skills

  • Provide every other week on-call after-hours shift scheduling and coverage, as needed. During After-Hours On-Call weeks, there will be 20 hours of pre-scheduled coverage plus any last minute shifts that aren't able to be covered by on-call staff. In addition, the After-Hours Support Specialist responds to staff calls about youth emergencies. On the opposite weeks, there will be 40 hours of prescheduled coverage.
  • Perform all RYC duties while on shift including but not limited to: Assist all residents with needs including support, problem solving, conflict resolution, crisis intervention, enforcing house guidelines, logging, pass-down, cleaning, transportation, and other concerns
  • Engage with staff members in a collaborative and supportive way to meet the needs of the youth, programs and staff both in person, and on the phone.
  • Maintain ongoing training requirements.
  • Engage youth using strength based and trauma informed approach and assist them as they work towards goals.
  • Work with case management to assure smooth transition into and out of units
  • Ensure files for residents are complete and contain all necessary paperwork to meet grant and funding requirements.
  • Become familiar with licensing requirements and ensure staff and programs maintain proper licensing standards.
  • Willingness to work in all housing programs with short notice.
  • Assess crisis situations and provide support to staff and youth while communicating with agency leadership as necessary.
  • Additional duties as assigned.


  • Medical, Dental, and Vision health options with employer contribution
  • 403(b) retirement plan with agency match
  • 21 days PTO accrual in first year
  • 10 agency-recognized holidays
  • Multilingual pay differential opportunities
  • Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings


  • High school diploma/GED or high school equivalency
  • Must be 21 years of age or older
  • 1 year minimum of experience working with youth
  • DCYF background clearance
  • Acceptable driver's abstract with no more than 2 violations within last 3 years
  • Possess a valid driver's license, auto insurance, and reliable transportation


  • Ability to effectively communicate with all internal and external clients
  • Be able to hear voices and alarms.
  • Ability to read and comprehend a variety of materials
  • Ability to operate phone, computer, and record information for files and logs
  • Must be able to lift up to 50 Ibs
  • Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
  • Go up and down stairs

Compensation details: 23-24 Hourly Wage


Job Tags

Hourly pay, Holiday work, Full time, Outdoor, Shift work,

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